You must first select a store on the H-D.com site. Then when viewing a product, if that product is pick-up eligible, you will see the option to Pickup In Dealer. If the product is not eligible, you will not see that option, but will have option to check other stores. An order may contain a combination of Pickup In Dealer items and shipped items.
After you have placed your online order with items selected to Pickup In Dealer, you will receive a series of email messages for those items.
- First email will be an Order Confirmation acknowledging receipt of your order
- Second email will be a Pick Up In Store Notification when your order is ready to be picked up
- A final email will be sent to you confirming you have picked up your order
- If order is not picked up in time and is cancelled, an email will be sent to you confirming your order has been cancelled and will be refunded.