Return Period
H-D Online Store orders shipped direct (not picked up in-store) can be returned for free within 45 days of the shipping date for a full refund to the original form of payment. You can return your item(s) online or any participating Harley-Davidson® dealership.
Return Items Shipped Direct
Items shipped to you can be returned using our FREE online return process.
Once you submit your return request:
Items can also be returned for free to the dealer where the items were picked up. Bring a copy of your packing list for easier assistance. Returns will be refunded to the original method of payment within 3 business days after initiating your return at the store.
Return Items Picked up in-Store
Items picked up in-store must be returned to the dealer where the items were picked up based on their return policy.
For some online orders, where you selected Pick up in Dealer but item availablity to pick up was more than 2 days, you may have option to use FREE online return process. Check order details online for option to start return for that item.
Contact your dealer for assistance.
Free Online Returns
Items purchased online can be returned by mail using our easy online return process. To get started, click the button below and follow the on-screen prompts. Once you submit your return request, you'll receive a pre-paid UPS shipping label that you’ll slap on the box with your item(s) and ship back to us. You can drop your labeled return package at a UPS Store® or drop-off location. To find a drop box location, visit www.ups.com/dropoff. Note that store-bought items must be returned to H-D store where you made the purchase.
Need to Make a Return?
Return policy
Final sale merchandise is not eligible for return.
Received wrong item
If you received the wrong item, call us at 1-800-258-2464 Monday through Friday, 8am – 7pm and Saturday, 8:30am – 5pm CST and we’ll help you return the item and place a new order. After your return is received, we'll refund your original payment method and send you an email confirmation that your return has been completed. Please allow up to two billing cycles for the refund credit to appear on your statement.
Exchanges
At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 for assistance between 8am-7pm CST, Monday through Friday. Or, head over to your Selling Dealer. Either way, we will help you return the item and place a new order.
Gift returns
To return a gift that was purchased from the H-D Online Store, please give us a call at 1-800-258-2464 for assistance between 8am-7pm CST, Monday through Friday. Or, head over to your Selling Dealer. Note that gift returns will be refunded to the original purchaser via the original method of payment.
Military address returns
Please email us or call 1-800-258-2464 between 8am-6pm CST, Monday through Friday to initiate a return for an order originally shipped to an APO/FPO/DPO address. We'll provide you with shipping instructions and issue a return authorization number that must be clearly stated on the outside of the package you are returning.
At this time, H-D.com cannot offer free returns on Military Returns outside the U.S.. All return charges are the responsibility of the customer. We will not reimburse return shipping charges.
Re-print a shipping label
If you need to re-print a return shipping label, please go to your H-D Online Store order details, scroll down to your return requests, and click the "View & Print Label" link for the item you wish to return.
Refund information
Returns will be processed within 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.
If your purchase was made with a gift card, your original gift card will be credited for the refund. For purchases made with both a gift card and credit card, your refund amount will be applied to the original gift card first and then your credit card.
$0 Down and as Low as 3.99% APR
*Financing Offer available only on select, untitled 2022 and 2023 Harley-Davidson® Grand American Touring, Adventure Touring, Trike, CVO™, Softail® and Custom motorcycles financed through Eaglemark Savings Bank and is subject to credit approval. Touring models Road King® Special and Electra Glide® Highway King are excluded. Harley-Davidson® Anniversary and Icons Motorcycle Collection are excluded. Not all applicants will qualify as the Annual Percentage Rate (APR) will vary based on the applicant’s past credit performance and the term of the loan. Financing offer is available only for up to a 60-month term. For example, a 2023 Street Glide® Special motorcycle in Bright Billiard Blue/Billiard Gray with Chrome Finish and an MSRP of $29,499, no down payment and amount financed of $29,499, 60-month repayment term, and 3.99% APR results in monthly payments of $543.14. In this example, customer is responsible for applicable taxes, title, licensing fees and any other fees or charges at the time of sale. APR is calculated according to the simple interest method. Not valid in conjunction with other offers. Customer must take delivery by October 31, 2024. This Financing Offer is valid during the period of August 27, 2024, to October 31, 2024. Other terms, conditions, and limitations may apply. Dealer participation may vary. Financing offer is subject to change or cancellation at anytime. See your Harley-Davidson® Dealership for details.
CUSTOMIZATION CREDIT
**Up to $2,000 incentive valid for in-dealership purchase of Genuine Harley-Davidson® Parts & Accessories and/or Apparel & Licensed merchandise in connection with the purchase of select Grand American Touring, Trike and Softail motorcycles valid at participating Harley-Davidson® dealerships within the U.S. including Alaska and Hawaii. Offer valid toward the purchase of select new, untitled 2022 or 2023 Harley-Davidson® Grand American Touring, Trike and Softail motorcycles available and in stock at participating H-D® dealers between August 27, 2024 and October 31, 2024. Offer may not be available in all states. Touring models Road King® Special, Road Glide®, Street Glide® and Electra Glide® Highway King are excluded. Harley-Davidson® Anniversary, CVO™, Icons Motorcycle Collection and Police Duty Motorcycles are excluded. Offer cannot be redeemed for cash or cash equivalent. Offer is subject to change at any time without notice. Void where prohibited or restricted by law. Dealer participation may vary. Additional restrictions apply, see your Harley-Davidson® Dealership for details.