Yes. Standard shipping to APO/FPO/DPO military addresses is always free, regardless of order amount. During checkout, enter APO or FPO or DPO in the "City" field. Then select your region from the "State" pull-down menu: Armed Forces Americas, Armed Forces Europe, or Armed forces Pacific and enter a Zip Code. APO/FPO/DPO deliveries can take up to 2-3 weeks depending on local conditions at the destination.
Most items can be shipped to APO, FPO, and DPO addresses, except:
You must first select a store on the H-D.com site. Then when viewing a product, if that product is eligible, you will see the option to Pickup In Dealer. I product is not eligible, you will not see that option, but will have option to check other stores. An order may contain a combination of Pickup In Dealer items and shipped items.
After you have placed your online order with items selected to Pickup In Dealer, you will receive a series of email messages for those items.
For easy order pickup, please bring the following with you to the store:
Orders can be returned for free by mail or at a dealership, for any reason, within 45 days of the shipping date.
At this time, H-D.com cannot offer free returns on Military Returns outside the U.S.. All return charges are the responsibility of the customer. We will not reimburse return shipping charges.
The following items cannot be returned:
You'll receive a pre-paid return label to print and attach to your return. Each label is uniquely assigned to your return request and is good for one box. You must apply a separate return label to each box you use for your return.
Please note that a pre-paid label will not be provided when returning an order from an APO/FPO/DPO address. Instead, we will simply provide a return authorization number when you contact us to initiate your return.
Harley-Davidson Motor Company administers the H-D® Online Store on behalf of and as agent for participating dealerships. Your order will be fulfilled and shipped by Harley-Davidson Motor Company as the agent for the Selling Dealer. The Selling Dealer is the dealership that will receive credit for your purchases, and that is officially responsible for the sales that fill your orders.
Not sure who’s your Selling Dealer? You can locate your Selling Dealer on the invoice or by viewing your order details.
If you have an APO or FPO or DPO billing address, the Selling Dealer for your order must be H-D Military Sales. We'll automatically assign this as your Selling Dealer during checkout.
Prices for certain products are subject to change without notice. Prices at local dealerships may vary. Prices listed are generally the Manufacturer's Suggested Retail Price (MSRP), excluding taxes and shipping.
You always have the option to cancel the back ordered item before it ships. You will not be charged for the item until it ships. If the item is later discontinued, the order will be automatically cancelled. Sign in to view your order status or contact customer serivce at 1-800-248-2464.
Harley-Davidson Motor Company can provide customers with documentation that may be used to aid in importing their Harley-Davidson motorcycles from one country to another. To request supporting documents from Harley-Davidson Motor Company you must provide the title or registration for the motorcycle to demonstrate that the requestor owns the motorcycle and the motorcycle title is clear of any Junked, Un-Rebuildable, Not-Fit-For-Use-On-A -Roadway, or other salvage branding.
If you can provide a title or registration in your name and need documentation regarding your Harley-Davidson motorcycle(s) for import or export purposes, please download the appropriate form; complete the information and fax to the number listed on the form.*
Import Information Request form
Or, if you are planning a motorcycle vacation but don't have the time to ride to and from your destination, contact Federal Motorcycle Transport at 1-866-848-5089, a specifialized motorcycle shipping service, for a free quote you get your bike there.
*Other restrictions may apply. Documents issued by Harley-Davidson Motor Company do not guarantee the success of importing/exporting your motorcycle.
How do I submit a warranty claim for an item I purchased online?
Please see the H-D warranty policies if you believe your product has a factory defect in materials or workmanship
Who can I contact if I have a question or concern about my Harley-Davidson Golf Cart?
Please contact Columbia ParCar Corp directly at 1-800-222-4653 or visit their website at www.parcar.com.
Go to the Gift Card Balance page, and enter the card number and 6-digit security code shown on the back of your gift card.
To check your balance over the phone, please call 1-800-755-0085. You'll need your gift card number located on the back of the gift card.
Store your 16-digit Harley-Davidson™ Gift Card number and/or Harley-Davidson™ Gift Card purchase receipt in a safe location in case your Harley-Davidson™ Gift Card is lost or stolen. To help prevent unauthorized transactions on a lost/stolen card, immediately contact 1-800-803-7537 to report the card missing and to allow us to lock the card from further use.
You may request a replacement card for any value remaining on the card at the time it is replaced, by calling cardholder support number, 1-800-803-7537. Replacement will only be made if you provide adequate proof of purchase, the Harley-Davidson™ Gift Card number, and your full identification.
Please keep in mind that these are "guidelines" as you are deciding which shipping method to choose. Both UPS and the United States Postal Service (standard mail) may experience delays in delivery due to inclement weather or excessive holiday volumes. UPS will not guarantee delivery timeline or issue refunds for weather delays.
*Refer to the processing timeline above to estimate when your package should arrive and to help you select the shipping method that will best meet the delivery date you would like. Orders must be approved prior to 11 AM ET to process the same Business Day.
Online gift card orders can be loaded for any amount between $25-$500.
Harley-Davidson™ Gift Cards may not be shipped internationally. When ordering online, you will need to log on from an IP address in the United States and use a credit card issued in the United States. Additionally, your billing address must match the address your credit card statement is mailed to. Limits may be placed on the number of cards ordered in a 24 hour period.
When shipping to a military address or PO Boxes, United States Postal service is the only available shipping option. UPS is not authorized to ship packages to these locations.
Customer Service: 1-800-803-7537
Customer Service email address: [email protected]
For Balance Inquiries: 1-800-755-0085
Report a Lost/Stolen Card: 1-800-803-7537