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Frequently Asked Questions

Company
General
Online Store
Motorcycle Sales
Motorcycle Service
Financial
Gift Card
Company
Visit the Contact Us section for details on how to contact Harley-Davidson Customer Service.
Use the Dealer Locator to find an Authorized Harley-Davidson dealership near you.
Visit our Careers section to find out career opportunities.
Visit the Factory Tours section to find out information on the Harley-Davidson facilities that offer public tours.
Online Store Shipping
Please see our current Shipping and Deliver options information.

Yes. Standard shipping to APO/FPO/DPO military addresses is always free, regardless of order amount. During checkout, enter APO or FPO or DPO in the "City" field. Then select your region from the "State" pull-down menu: Armed Forces Americas, Armed Forces Europe, or Armed forces Pacific and enter a Zip Code.   APO/FPO/DPO deliveries can take up to 2-3 weeks depending on local conditions at the destination.

 

Most items can be shipped to APO, FPO, and DPO addresses, except:

  • Antennas
  • Audio System Amplifiers
  • Audio System Speakers
  • GPS Units
  • Police Radars
  • Radio Receivers
  • Rider/Passenger Communication Systems
  • Speaker Enclosures
No, we are currently unable to ship to any international addresses, with the exception of APO, FPO and DPO boxes.
To keep tabs on an order, please visit the Order Status page to sign in to your account and view a list of all orders, or enter the order number and billing zip code to track an order placed as a guest.
Online Store Returns
If you recently purchased footwear at harleydavidsonfootwear.com and need to make a return, go to Footwear Returns for assistance. 
Orders can be returned for free by mail or at a dealership, for any reason, within 45 days of the shipping date.
If you received a damaged or defective item, simply follow the online return process and we'll pick up the tab for return shipping. We'll also refund your original shipping charge. See our return policy for complete information.
Most returns that are sent back to our Fulfillment Center will process approximately 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Once the return is processed, an email confirmation will be sent. 
At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 to request an exchange. We'll help you return the item(s) and place a new order.

The following items cannot be returned:

  • Final sale merchandise
  • Gift Cards
  • Any products that are damaged from wear or installation
Yes. Our normal return policy applies to any product purchased with an H-D™ Gift Card. If the Gift Card was the only method of payment used on your original order, we will credit your original Gift Card with the amount refunded. If your original order involved use of a credit card to cover part of the order value, we will apply the refund to the original gift card first and then your credit card.

You'll receive a pre-paid return label to print and attach to your return. Each label is uniquely assigned to your return request and is good for one box. You must apply a separate return label to each box you use for your return. 

 

Please note that a pre-paid label will not be provided when returning an order from an APO/FPO/DPO address. Instead, we will simply provide a return authorization number when you contact us to initiate your return.

If you've already submitted your return and need to reprint your label(s), click "Order History & Tracking" and then hit the "View & Print Label(s)" button near your return requests.  If you miscalculated how many labels you need, contact us at 1-800-258-2464 for additional labels.
Yes, you can return items for free at the H-D dealership that is assigned as the Selling Dealer for your online order. Your Selling Dealer is listed with your order confirmation and original invoice. You can also locate it by viewing your order details online. Be sure to present the original packing list so the store associate can best assist you. Returns will be refunded to the original method of payment within 3 business days after initiating your return at the store.
Online Store General Questions

Harley-Davidson Motor Company administers the H-D® Online Store on behalf of and as agent for participating dealerships. Your order will be fulfilled and shipped by Harley-Davidson Motor Company as the agent for the Selling Dealer. The Selling Dealer is the dealership that will receive credit for your purchases, and that is officially responsible for the sales that fill your orders.

 

Not sure who’s your Selling Dealer? You can locate your Selling Dealer on the invoice or by viewing your order details.

 

If you have an APO or FPO or DPO billing address, the Selling Dealer for your order must be H-D Military Sales. We'll automatically assign this as your Selling Dealer during checkout.

Prices for certain products are subject to change without notice. Prices at local dealerships may vary.  Prices listed are generally the Manufacturer's Suggested Retail Price (MSRP), excluding taxes and shipping.

 

Per our website Terms of Use, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason including inaccuracies or errors in product or pricing information.

If your order includes taxable items, the shipping charge (if any) will only apply to the taxable items and may be subject to tax depending upon the state laws of the ship to location.  No sales tax is charged when buying gift cards. The appropriate sales tax will be charged on the purchase when the gift card is used.
We’ve partnered with Klarna to provide you with easy payment options.  Select Klarna at checkout and split your purchase into 4 interest-free payments.  Learn more. 

You always have the option to cancel the back ordered item before it ships.  You will not be charged for the item until it ships.  If the item is later discontinued, the order will be automatically cancelled. Sign in to view your order status or contact customer serivce at 1-800-248-2464.

 

General
After logging into your account, choose the Profile section. You will see an option to change your password.
After logging into your Account, choose the Profile section. You will see an option to change your email address under "personal information".
After logging into your account choose the Profile section. You will see an option to edit your personal inforomation..
Click on "Sign In" in the top navigation. You will see a "Forgot your password?" option which will allow you to reset your password.
Please contact Harley-Davidson Customer Care. The Harley-Davidson Customer Care contact information can be found on the Contact Us page.

Harley-Davidson Motor Company can provide customers with documentation that may be used to aid in importing their Harley-Davidson motorcycles from one country to another. To request supporting documents from Harley-Davidson Motor Company you must provide the title or registration for the motorcycle to demonstrate that the requestor owns the motorcycle and the motorcycle title is clear of any Junked, Un-Rebuildable, Not-Fit-For-Use-On-A -Roadway, or other salvage branding.

 

If you can provide a title or registration in your name and need documentation regarding your Harley-Davidson motorcycle(s) for import or export purposes, please download the appropriate form; complete the information and fax to the number listed on the form.*  

 

Import Information Request form

 

Or, if you are planning a motorcycle vacation but don't have the time to ride to and from your destination,  contact Federal Motorcycle Transport at 1-866-848-5089, a specifialized motorcycle shipping service, for a free quote you get your bike there.

 

*Other restrictions may apply. Documents issued by Harley-Davidson Motor Company do not guarantee the success of importing/exporting your motorcycle.

Product

How do I submit a warranty claim for an item I purchased online?

Please see the H-D warranty policies if you believe your product has a factory defect in materials or workmanship

Visit the Harley-Davidson gift card page for details about the gift card.
Visit the Contact Us section for details on how to submit your idea to Harley-Davidson Motor Company.

Who can I contact if I have a question or concern about my Harley-Davidson Golf Cart?

Please contact Columbia ParCar Corp directly at 1-800-222-4653 or visit their website at www.parcar.com.

Visit the Contact Us section for details on how to submit your licensee application to Harley-Davidson Motor Company.
Motorcycle Sales
No, Harley-Davidson products are distributed exclusively through authorized dealerships. Please visit an authorized Harley-Davidson dealer to purchase a Harley-Davidson Motorcycle.
No. Your new Harley-Davidson motorcycle will be delivered to the dealership that you purchased it from. They will schedule a time for you to pick up your motorcycle.
Harley-Davidson CSI Program
c/o Apperson Digital Technology Services
13910 Cerritos Corporate Drive
Cerritos, CA 90703-9930 USA
Please contact Military Sales directly at 1-800-370-2966.
Motorcycle Service
Any authorized Harley-Davidson dealer can provide service and warranty work for your motorcycle. Use the Dealer Locator to find a dealership near you.
The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. 
Contact your local authorized Harley-Davidson dealer to schedule an appointment to have your motorcycle looked at. Use the Dealer Locator to find a dealership near you.
You may view your Owners Manual online. A complete owner's manual can purchased by contacting your local authorized Harley-Davidson dealer or by visiting the online catalog.
Contact any authorized Harley-Davidson Dealer. They can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you.
Yes. Any authorized Harley-Davidson Dealer can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you
Any authorized Harley-Davidson Dealer can provide service and warranty work in relation to your Genuine Harley-Davidson Parts and Accessories.
Please contact the administrators of the contract-CNA National Warranty at 1-800-527-7665.
Please see any authorized Harley-Davidson dealer. You should be prepared to provide proof of ownership and the VIN (vehicle identification number). If you have any other keys for your vehicle please bring them with you
View Recall Information to see open recalls for your vehicle. Additionally, any authorized Harley-Davidson dealer can provide this information when you provide your Vehicle Identification Number (VIN).
Financial
The Motorcycles section includes links from each model to estimate your payments, and get a credit application to share with your dealer.
Visit the Harley-Davidson Financial Services site to access the login page for your loan account
Visit the Financial Services page for more information about cycle insurance.
Harley-Davidson™ Gift Card
The Harley-Davidson™ Gift Card can be purchased online via Cashstar, a secure Internet Provider, at over 25,000 retail locations across the country, as well as some H-D® U.S. dealer locations.  To order online, you will need to log on from an internet provider (IP) address in the United States and use a credit card issued in the United States.  Online Harley-Davidson™ Gift Card orders can be loaded for any amount between $25-$500.
The Harley-Davidson™ Gift Card can be used to purchase genuine Harley-Davidson® products and services online and at authorized, participating Harley-Davidson® dealer locations across the U.S. (except in Puerto Rico and Guam), the Harley-Davidson Museum and H-D™ Factory Tours. 
Use your Harley-Davidson™ Gift Card to purchase Harley-Davidson® products and services online and at authorized, participating Harley-Davidson™ Dealer retail locations across the United States. The Gift Card can be used at the Harley-Davidson Museum or at the H-D™ Factory Tour locations. See the Cardholder Agreement for a complete list of terms and conditions.
The funds loaded on the Harley-Davidson™ Gift Card will never expire and the amount loaded on the card can be used until the balance reaches zero. The plastic card itself does have a valid through date printed on it which will be at least 60 months following the date of purchase of the card. This is to allow Harley-Davidson the opportunity to reduce issues related to card plastic, un-useable magnetic strips and changing laws. In the event the card funds have not been completely used after the "valid through date," the card may be exchanged, at no cost and will be activated for the remaining amount at the time you make the exchange. For information on how to exchange your card, call 1-800-803-7537.
The Harley-Davidson™ Gift Card has no inactivity fees.

Go to the Gift Card Balance page, and enter the card number and 6-digit security code shown on the back of your gift card.

 

To check your balance over the phone, please call 1-800-755-0085. You'll need your gift card number located on the back of the gift card.

The Harley-Davidson™ Gift Card is not re-loadable. However, returns and credit amounts can be placed back on to the original gift card, if you still have the plastic card that was used to make the purchase online or at an authorized, participating H-D® dealer.
A purchase with the Harley-Davidson™ Gift Card may be declined if the authorization amount exceeds the available balance. The available balance must be known and shared with the cashier to avoid a potential decline. If a transaction is declined, you can easily check the available balance, tell the cashier how much is available on the Harley-Davidson™ Gift Card to use towards the purchase, and pay the remainder with another form of payment.
If the Harley-Davidson™ Gift Card available balance is not enough to cover the entire amount of the purchase, you can use another form of payment to complete the transaction. The cardholder should inform the cashier how much to deduct from the Harley-Davidson™ Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Harley-Davidson™ Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.
Subject to their return policy, a Dealer may credit purchases back to the gift card used to make the original purchase. For this reason, it is very important that customers keep the gift card receipt and the gift card even if the balance has reached zero. Funds that are credited back on to the original gift card will be available 3-5 days after the return is processed. If you no longer have the gift card at the time of the return, then your return is subject to the individual dealer's policy which may include a store credit, or exchange.

Store your 16-digit Harley-Davidson™ Gift Card number and/or Harley-Davidson™ Gift Card purchase receipt in a safe location in case your Harley-Davidson™ Gift Card is lost or stolen. To help prevent unauthorized transactions on a lost/stolen card, immediately contact 1-800-803-7537 to report the card missing and to allow us to lock the card from further use.

 

You may request a replacement card for any value remaining on the card at the time it is replaced, by calling cardholder support number, 1-800-803-7537. Replacement will only be made if you provide adequate proof of purchase, the Harley-Davidson™ Gift Card number, and your full identification.

Please keep in mind that these are "guidelines" as you are deciding which shipping method to choose. Both UPS and the United States Postal Service (standard mail) may experience delays in delivery due to inclement weather or excessive holiday volumes. UPS will not guarantee delivery timeline or issue refunds for weather delays.

  • Standard Shipping United States Postal Service (USPS): Allow 5-10 business days
  • UPS Ground:  Allow 3-7 business days after your order is processed*
  • UPS 2nd Day Air:  Allow 2 business days after your order is processed*
  • UPS Next Day:  1 business day after your order is processed*

*Refer to the processing timeline above to estimate when your package should arrive and to help you select the shipping method that will best meet the delivery date you would like. Orders must be approved prior to 11 AM ET to process the same Business Day.

Physical gift cards can be shipped for Free via Standard (USPS First Class Postage) or for a cost via expedited shipping. When ordering multiple cards, free shipping is available, however cards need to be added to the cart separately.
Orders are processed and shipped during the business week which is Monday through Friday. Orders approved Monday through Friday before 11 AM EST will usually be processed the same business day. Orders received after 3PM CST on Friday or on Saturday and Sunday will be processed the next business day which is usually Monday.

Online gift card orders can be loaded for any amount between $25-$500.

 

Harley-Davidson™ Gift Cards may not be shipped internationally. When ordering online, you will need to log on from an IP address in the United States and use a credit card issued in the United States. Additionally, your billing address must match the address your credit card statement is mailed to. Limits may be placed on the number of cards ordered in a 24 hour period.

 

When shipping to a military address or PO Boxes, United States Postal service is the only available shipping option. UPS is not authorized to ship packages to these locations.

Online purchases may be made using any of the following cards: MasterCard, Visa, Discover, or American Express or PAYPAL. Credit card transactions are processed via a secure payment gateway. All purchases made on this site will appear as "Harley-Davidson CS GFTC" on your credit card statement. All credit cards must have a U.S. billing address and the billing address must match the billing address on the credit card selected for payment.
Yes, details of your purchase will be emailed to the email address provided at checkout. Please check your SPAM folder for the email order confirmation. While it is unlikely, if you do not receive this email, please call customer service for assistance to report this at 1-800-803-7537.
All orders are final upon confirmation via the website. All Harley-Davidson™ Gift Card sales are final, and no refunds will be issued. Please review your order carefully before submitting.
You may be required to present the original receipt of purchase for the Harley-Davidson™ Gift Card and the 16-digit card number, so the receipt should be kept in a safe place. The entire 16-digit card number is not printed on the card receipt, so record your gift card number on your receipt and retain this information in the event your card is lost or damaged and you need a replacement.

Customer Service: 1-800-803-7537

Customer Service email address: [email protected]

For Balance Inquiries: 1-800-755-0085

Report a Lost/Stolen Card: 1-800-803-7537

H-D™ eGift Cards
No. You will only be charged the face value of the eGift Card, and we will not impose shipping or any other fees at any time.
No, not at this time.
If you chose a delivery date that is in the future, you can cancel your purchase by contacting Customer Support. If the delivery date is today or in the past, your purchase cannot be cancelled.
Your credit card is charged at the time of purchase. This purchase will appear on your credit/debit card statement as HarleyDavidson CS GFTC.
Yes. To do so, go to the "Email" tab underneath "How would you like to deliver your eGift?" On this tab, enter your name in the "Recipient Name" field and your email address in the in the "Recipient Email" filed. Complete the transaction normally. When you receive your e-gift email, follow the instructions in the email to retrieve and redeem your eGift.
Simply personalize the eGift Card for your recipient, have it sent to yourself and then print it. To do this, go to the "Hand Delivery" tab underneath "How would you like to deliver your eGift Card?". On this tab, enter your own email address in the "Your Email" field. Enter your recipient's name and your personal message on the eGift Card preview and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in this message to retrieve your eGift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient and may be redeemed at any participating U.S. Harley-Davidson® retail location or online.
Yes, you may create and send multiple eGift Cards to multiple recipients all in one purchase. All you have to do is add each to your cart separately before checking out.
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the eGift Card. Sometimes, special offers and promotions are listed on the page.
The eGift Card alert message is sent to the recipient on the date you choose. The delivery date is pre-set to the current date, so if you do not select a different date, the alert message is sent on the same day as your purchase.
You can use your eGift Card at any participating U.S. Harley-Davidson® retail location or online at Harley-Davidson.com/store, at the Harley-Davidson Museum, and at Harley-Davidson® Factory Tour locations.
No and no. Most standard office and household printers are equipped to print eGift Cards, and you do not need to print in color. Some printers produce great results, and older printers sometimes don't print certain images well, but the most important thing is that the Card Number, 3-digit CVV2 code, and Valid Thru date are clear. If it is not, you may need to install a new ink cartridge.
There is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
Not at this time.
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact customer service at call 1-800-803-7537.
You will receive an email message confirming delivery, and a message notifying you that the eGift Card has been viewed. If the eGift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact customer service at call 1-800-803-7537 with the order number from the email you received confirming your purchase, and we can tell you if the recipient has viewed their eGift Card.
Your eGift Card has cash value and should be safeguarded like cash. If you lose your printed eGift Card, contact customer service immediately at call 1-800-803-7537. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and issue you a new eGift Card for the available value on the card.
Our state-of-the-art technology inhibits fraud, but you must safeguard your eGift Card for your own protection. If someone makes a copy of your eGift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the eGift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the eGift Card. If you suspect that someone has copied or stolen your eGift Card, contact customer service immediately at call 1-800-803-7537. Any value that has not been used can be re-issued to you in a new Gift Card.
CashStar is a Maine-based company specializing in the online sale of Gift Cards and eGift Cards that allow consumers to securely send gift cards over the internet. CashStar's focus is on developing a secure payment technology platform and service dedicated to bridging the digital and physical divide. CashStar is fully PCI compliant. All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state of the art technology for consumer protection. Behind the scenes, your web browser is sending all personal and financial information over SSL.
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©2023 H-D or its affiliates. HARLEY-DAVIDSON, HARLEY, H-D, and the Bar and Shield Logo are among the trademarks of H-D U.S.A., LLC. Third-party trademarks are the property of their respective owners.
©2023 H-D or its affiliates. HARLEY-DAVIDSON, HARLEY, H-D, and the Bar and Shield Logo are among the trademarks of H-D U.S.A., LLC. Third-party trademarks are the property of their respective owners.