My data is not showing in the mobile app, why?
Confirm that you have signed up for H-D Connect by visiting your profile on H-D.com in the bike details page. Next, ensure that you have added your LiveWire to your profile and it is appearing in the mobile app (double check VIN matches).
If sign up was completed and bike has been added to your profile in the mobile app, check to ensure you completed the activation sequence by clicking "start activation" and executing the sequence on the bike. Is your app indicating that data will populate shortly after your next ride? Check in "My Bikes" section of H-D™ App and go for a ride if needed! Ensure your bike is in an area that has cellular service Ensure your phone has cellular service or WIFI
Still having issues seeing data? Call customer contact center.
North America (US and Canada) toll free: 866-895-4707
Outside North America: 414-343-4736