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Frequently Asked Questions


Visit the Contact Us section for details on how to contact Harley-Davidson Customer Service.

Use the Dealer Locator to find an Authorized Harley-Davidson dealership near you.

Visit our Careers section to find out career opportunities.

Visit the Factory Tours section to find out information on the Harley-Davidson facilities that offer public tours.

Visit the Become a Dealer section for information on becoming an Authorized Harley-Davidson dealer.

Online Store General Questions

Prices for certain products are subject to change without notice. Prices at local dealerships may vary.  Prices listed are generally the Manufacturer's Suggested Retail Price (MSRP), excluding taxes and shipping.


Per our website Terms of Use, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason including inaccuracies or errors in product or pricing information.

Online Store Shipping

Please see our current Shipping and Deliver options information.

To keep tabs on an order, please visit the Order Status page to sign in to your account and view a list of all orders, or enter the order number and billing zip code to track an order placed as a guest.

Online Store Returns

Orders can be returned for free by mail, for any reason, within 45 days of the shipping date.

If you received a damaged or defective item, simply follow the online return process and we'll pick up the tab for return shipping. We'll also refund your original shipping charge. See our return policy for complete information.

Most returns that are sent back to our Fulfillment Center will process approximately 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Once the return is processed, an email confirmation will be sent. 

At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 800-258-2464 to request an exchange. We'll help you return the item(s) and place a new order.

The following items cannot be returned:

  • Final sale merchandise
  • Any products that are damaged from wear or installation

You'll receive a pre-paid return label to print and attach to your return. Each label is uniquely assigned to your return request and is good for one box. You must apply a separate return label to each box you use for your return. 

If you've already submitted your return and need to reprint your label(s), click "Order History & Tracking" and then hit the "View & Print Label(s)" button near your return requests.  If you miscalculated how many labels you need, contact us at 800-258-2464 for additional labels.

Account Management

After logging into your account, choose the Profile section. You will see an option to change your password.

After logging into your Account, choose the Profile section. You will see an option to change your email address under "personal information".

After logging into your account choose the Profile section. You will see an option to edit your personal inforomation..

Click on "Sign In" in the top navigation. You will see a "Forgot your password?" option which will allow you to reset your password.

Please contact Harley-Davidson Customer Care. The Harley-Davidson Customer Care contact information can be found on the Contact Us page.

Motorcycle Service

Any authorized Harley-Davidson dealer can provide service and warranty work for your motorcycle. Use the Dealer Locator to find a dealership near you.

The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. Additionally, maintenance schedules for many model years are available within the Owner's section of

Contact your local authorized Harley-Davidson dealer to schedule an appointment to have your motorcycle looked at. Use the Dealer Locator to find a dealership near you.

For your convenience, owner's manuals for many model years are available within the Owner's section of this web site. A complete owner's manual can purchased by contacting your local authorized Harley-Davidson dealer or by visiting the online catalog.

Contact any authorized Harley-Davidson Dealer. They can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you.

View Recall Information within the Owners section of this web site to view open recalls for your vehicle. Additionally, any authorized Harley-Davidson dealer can provide this information when you provide your Vehicle Identification Number (VIN).

Harley-Davidson Gift Card

The Harley-Davidson™ Gift Card can be purchased at participating dealer locations across Canada.

The Harley-Davidson™ Gift Card is issued by Peoples Trust Company

The Harley-Davidson™ Gift Card can be used to purchase genuine Harley-Davidson® products and services at authorized, participating Harley-Davidson® dealer locations across Canada. 

Use your Harley-Davidson™ Gift Card to purchase Harley-Davidson® products and services at authorized, participating Harley-Davidson™ Dealer retail locations across Canada. See the Cardholder Agreement for a complete list of terms and conditions.

The funds loaded on the Harley-Davidson™ Gift Card will never expire, unless you have received a promotional card that has a specific end date that is displayed on the front of the promotional card.  The amount loaded on the card can be used until the balance reaches zero. The card itself does have a card valid through date printed on it (this is not an expiration date), after valid thru date contact us for free replacement at 1-844-556-7463.

The Harley-Davidson Gift Card has no inactivity fees.

Go to the Gift Card Balance page, and enter the card number and 6-digit security code shown on the back of your gift card.

To check your balance over the phone, please call 1-800-755-8608. You'll need your gift card number located on the back of the gift card.

For promotional cards go to

The Harley-Davidson™ Gift Card is not re-loadable. However, returns and credit amounts can be placed back on to the original gift card, if you still have the plastic card that was used to make the purchase at an authorized, participating H-D® dealer.

A purchase with the Harley-Davidson Gift Card may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance, tell the cashier how much is available on the Harley-Davidson Gift Card to use towards the purchase, and pay the remainder with another form of payment.

If the Harley-Davidson Gift Card available balance is not enough to cover the entire amount of the purchase, you can use another form of payment to complete the transaction. The cardholder should inform the cashier how much to deduct from the Harley-Davidson Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Harley-Davidson Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

Subject to their return policy, a Dealer may credit purchases back to the gift card used to make the original purchase. For this reason, it is very important that customers keep the gift card receipt and the gift card even if the balance has reached zero. Funds that are credited back on to the original gift card will be available 3-5 days after the return is processed. If you no longer have the gift card at the time of the return, then your return is subject to the individual dealer's policy which may include a store credit, or exchange.

Store your 16-digit Harley-Davidson Gift Card number and/or Harley-Davidson Gift Card purchase receipt in a safe location in case your Harley-Davidson Gift Card is lost or stolen. To help prevent unauthorized transactions on a lost/stolen card, immediately contact 1-844-556-7463  to report the card missing and to allow us to lock the card from further use.

You may request a replacement card for any value remaining on the card at the time it is replaced, by calling cardholder support number, 1-844-556-7463. Replacement will only be made if you provide adequate proof of purchase, the Harley-Davidson Gift Card number, and your full identification.

You may be required to present the original receipt of purchase for the Harley-Davidson Gift Card and the 16-digit card number, so the receipt should be kept in a safe place. The entire 16-digit card number is not printed on the card receipt, so record your gift card number on your receipt and retain this information in the event your card is lost or damaged and you need a replacement.

Customer Service: 1-844-556-7463

For Balance Inquiries: 1-800-755-8608

Report a Lost/Stolen Card: 1-844-556-7463