Free Online Returns

Items can be returned by mail using our easy online return process.To get started, click the button below and follow the on-screen prompts. Once you submit your return request, you'll receive a pre-paid Purlator shipping label that you’ll slap on the box with your item(s) and ship back to us. You can drop your labeled return package at a Purlator drop-off location. To find a drop box location, visit www.purolator.com. Note that store-bought items must be returned to H-D store where you made the purchase.

Return policy

Final sale merchandise is not eligible for return.

• All returned items must be in the original packaging and original condition. This includes all product tags, instructions, hardware and accessories.
• All returned items must not be scratched, soiled or damaged due to wear or installation.
• A leather jacket must be returned in its own individual box and packaged to prevent it from getting damaged during transit.
• Please use a separate shipping carton(s) if you are returning multiple items from your order.
• If you’d like to return items from different orders by mail, you will need to submit separate online return requests and use a different box for each order.

Received wrong item

Sure, Harley^® motorcycles may be perfect. But we're not. If we goofed and sent you the wrong order or item(s), let us know and we'll get it fixed in a flash. Give us a call at 1-800-258-2464 between 9am-8pm CST, Monday through Friday.. We will help you get the gear you ordered and pick up the tab for any shipping charges.

Exchanges 

At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 for assistance between 8am-7pm CST, Monday through Friday.

Gift returns

To return a gift that was purchased from the H-D Online Store, please give us a call at 1-800-258-2464 for assistance between 8am-7pm CST, Monday through Friday.  Note that gift returns will be refunded to the original purchaser via the original method of payment.

Re-print a shipping label

If you need to re-print a return shipping label, please go to your H-D Online Store order details, scroll down to your return requests, and click the "View & Print Label" link for the item you wish to return.

Refund information

Returns will be processed within 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.

If your purchase was made with a gift card, your original gift card will be credited for the refund. For purchases made with both a gift card and credit card, your refund amount will be applied to the original gift card first and then your credit card.