as of 1 December 2017
Welcome to Harley-Davidson
At Harley-Davidson, your trust and loyalty are our most valued assets. The protection and proper use of the personal information you entrust to us is a responsibility we take seriously. Our primary goal in collecting your personal information is to help personalize your interactions and experiences with us. This notice explains what personal information we may collect from you, when we may collect it, how we may use and disclose it, and the choices you have regarding our use of it. By using this website and by submitting your personal information, you agree to the terms of this Privacy Notice.
Harley-Davidson Commitment to your Privacy
Who is Harley-Davidson?
For purposes of this Notice, Harley-Davidson is Harley-Davidson, Inc. and its subsidiary and affiliate entities around the world (other than Harley-Davidson Financial Services, Inc. and its subsidiary entities). Harley-Davidson includes Harley-Davidson Motor Company and Harley-Davidson Dealer Systems. A list of relevant Harley-Davidson entities can be found in the “How do I contact Harley-Davidson” section below.
Harley-Davidson Financial Services has its own privacy practices and privacy notice, including its own opt-in and opt-out process. This notice does not apply to them. Please visit: HDFS Privacy Notice to learn more about its privacy practices.
Harley-Davidson dealers operate independently from Harley-Davidson. This notice also does not apply to them. Please contact the dealer or visit the dealer website to learn more about its privacy practices.
What kind of information does Harley-Davidson collect and when?
We may collect personal information from you when you visit one of our websites or stores, place an order with us online or by phone, make an in-store purchase, save your information with us online, contact us with a question or concern, or participate in a contest, promotion, or survey. If we do not collect this personal information, we may not be able to provide you with the products and service you have requested. For purposes of this Privacy Notice, personal information may include, but is not limited to, your name, email address, postal address, phone number, credit card number, gender, birthday, or personal interests. We maintain a record of your product interests and the purchases you make online, by phone, or in our stores. Information collected may be combined with information we acquire from our joint marketing partners or other unrelated third parties as permitted by local law.
Privacy legislation requires Harley-Davidson to obtain the consent of an individual to the collection, use or disclosure of personal information in many circumstances.
When Harley-Davidson receives personal information from you for the purposes of providing you with Harley-Davidson’s services, products or for other uses identified herein by Harley-Davidson, you are providing Harley-Davidson with consent as follows:
To allow Harley-Davidson to use your personal information for all of the purposes listed herein;
To allow Harley-Davidson to provide your personal information to third parties as discussed herein as well as third parties it engages to provide or support Harley-Davidson’s websites;
To allow Harley-Davidson to use and store your personal information for the purpose of providing you with the products and services you purchase or otherwise obtain from Harley-Davidson and to utilize this website; and
To allow Harley-Davidson to transfer your personal information outside of Canada (whereby your personal information will be treated in accordance with applicable foreign laws) for the purpose of storage and use of your personal information by Harley-Davidson.
If you need to provide Harley-Davidson with personal information about other individuals, you represent and warrant to Harley-Davidson that, where required by law and prior to your disclosure to Harley-Davidson, you will obtain the consent of each individual to the collection, use and disclosure by Harley-Davidson
Providing Harley-Davidson with your personal information is always your choice. When you request products and/or services from Harley-Davidson, utilize Harley-Davidson’s services, or register with any of Harley-Davidson’s websites, Harley-Davidson asks that you provide information that enables Harley-Davidson to respond to your request and/or provide you with Harley-Davidson’s products or services. In doing so, you consent to Harley-Davidson’s collection, use and disclosure to appropriate third parties of such personal information for these purposes, as discussed herein.
Where applicable, we will seek your express consent to contact you, including by way of commercial electronic messages. You can unsubscribe at any time from receiving commercial electronic messages by following the instructions in such messages. Even if you have opted out of receiving promotional communications from us, please be aware that we may still contact you for other purposes. For example, we may contact you to provide communications you have consented to receive, regarding the products or services we provide to you, or if you contact us with an inquiry.
Harley-Davidson will endeavor to be compliant with Canada’s Anti-Spam laws (“CASL”) in Harley-Davidson’s commercial electronic communication with you. Should you fail to provide Harley-Davidson with the requisite consent to send you commercial electronic messages, or withdraw such consent, Harley-Davidson may be unable to provide, or continue to provide, its websites or some of Harley-Davidson’s products and/or services that can only be provided if Harley-Davidson receives consent to send commercial electronic messages and appropriate and required personal information. CASL consent can be provided or withdrawn by contacting: DataPrivacy@Harley-Davidson.com
We may use your personal information in the following ways:
Keeping Information Accurate / Access and Correction:
It is important to Harley-Davidson that your personal information held by Harley-Davidson is accurate and complete. Having accurate information about you enables Harley-Davidson to give you better service. You can help Harley-Davidson keep personal information up-to-date by keeping Harley-Davidson informed of any changes, such as a change of address, telephone number or any other circumstances.
With some exceptions, Harley-Davidson has the right to access, verify and amend the information Harley-Davidson has about you after Harley-Davidson has received your written request and authenticated your identity.
In some situations, Harley-Davidson may not be able to provide access to certain personal information as the right to access personal information is not absolute. If Harley-Davidson does not provide you with the requested information, Harley-Davidson will notify you in writing and explain Harley-Davidson’s reason(s) for not fulfilling your request.
Despite Harley-Davidson’s efforts, errors sometimes do occur. If you identify any personal information that is out-of-date, incorrect or incomplete, let Harley-Davidson know and Harley-Davidson will make the corrections promptly and use every reasonable effort to communicate these changes to other parties who may have inadvertently received incorrect or out-of-date personal information from Harley-Davidson.
Retention and Destruction of Personal Information:
The amount of time Harley-Davidson will retain personal information varies, depending on the services Harley-Davidson has provided and the nature of the personal information that Harley-Davidson holds. Harley-Davidson retains personal information for such period of time as is necessary for Harley-Davidson to maintain sufficient information so Harley-Davidson may respond to any issues that arise at a later date or as is required by law.
Legal requirements, however, may require us to retain some or all of the personal information we hold for a period of time that is longer than that for which we might otherwise hold.
When personal information is no longer required by Harley-Davidson or by law, Harley-Davidson will either convert it into an aggregated non-identifying form or Harley-Davidson will appropriately destroy or erase the personal information in a manner that is in accordance with Harley-Davidson’s current policies and procedures.
You control the choice of receiving marketing information or marketing calls. For instructions on opting out, please see the section entitled, How do I Opt-In or Opt-Out of Promotional Communications?
Harley-Davidson and third-party companies we work with use tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. Harley-Davidson and these companies may collect information about your activity on our sites and other sites, as well as information about your interaction with our advertising and other communications, and use this information to determine which ads you see on websites and applications.
We may share your personal information within Harley-Davidson throughout the world - including with Harley-Davidson Inc., H-D U.S.A. LLC, Harley-Davidson Motor Company Group LLC, Harley-Davidson Motor Company Inc., Harley-Davidson Motor Company Operations Inc., and Harley-Davidson Dealer Systems Inc., all of which are based in the USA - to assist us in providing personalized experiences offering products or services that may be of interest to you, and to process online orders and other requests. We also collect information from and share information with our independent dealers and Harley-Davidson Financial Services. We may also share personal information with non-affiliated companies that provide services on our behalf. We take steps to ensure that these companies are contractually obligated to keep the personal information that we provide to them confidential and to use such information only as we permit.
We may also share personal information with non-affiliated companies that market Harley-Davidson branded products and services, or in connection with your financial obligations concerning a Harley-Davidson product or service. These companies have their own privacy practices and notices.
If we sell all or part of our business or assets, or are otherwise involved in a merger or business transfer, or in the unlikely event of bankruptcy, we may transfer your personal information to one or more third parties as part of that transaction.
There may be instances where the law requires we disclose your personal information to respond to subpoenas, court orders, or other legal process, to respond to a request for cooperation from a law enforcement or another government agency, to establish or exercise our legal rights or defend against any legal claims, or when we believe it is necessary to investigate, prevent, or respond to suspected breaches of our website terms and conditions, illegal activities, fraud, or to protect the safety, rights, or property of you, us, or a third party.
The entities above may be established in countries other than your own which do not offer the same level of privacy protection. By submitting your personal information you agree to such transfers. Whenever reasonably possible, Harley-Davidson implements contractual guarantees to help protect your personal information.
You can review and change certain personal information using one of our online sites (such as on harley-davidson.com). To access your information at a Harley-Davidson website, simply sign in to your account using your email address and password, and you will be able to edit certain personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled, How do I contact Harley-Davidson?
Harley-Davidson wants to communicate with you only if you want to hear from us. At the time when we collect your personal information you will generally be offered a choice, in compliance with local law, of whether you wish to receive promotional communications. If you prefer not to receive promotional information - such as information about special offers and marketing events - you can follow the process below:
If you change your mind about your current communication preferences with Harley-Davidson you can use the unsubscribe feature in a marketing email or log into your online profile account to change your preferences. You can also contact our customer service team via phone or mail as described in the section entitled, How do I contact Harley-Davidson?
Motorcycle owners may not opt-out of receiving warranty and recall information. Please note that when you make a business transaction with us (for example, renew HOG or Museum membership or purchase a product online) we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.Opt outs are entity specific. Opting out with respect to one entity is not automatically effective with respect to the others. For example, opting out for Harley-Davidson Motor Company does not opt you out for Harley-Davidson Financial Services.
If you ask to no longer receive promotional communications from us, we will mark your information as "do not market" and take steps to honor your request.
Harley-Davidson dealers are independent entities. This notice does not apply to them. To change your preference with a Harley-Davidson dealer, please contact the dealer directly.
Harley-Davidson is concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the legally permissible age without prior verifiable parental consent. Our websites are general audience sites and are not targeted to or intended for use by children.
Protecting your data is of utmost importance to us. Harley-Davidson maintains physical, electronic, contractual, procedural and managerial safeguards to protect the confidentiality, integrity, security, and privacy of your personal information.
We use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. We also employ user authentication procedures and other preventative technologies designed to keep your data secure and protected. Access to personal information is limited to authorized Harley-Davidson personnel who require access to perform their job functions, and to authorized third parties that are contractually required to keep your information confidential and secure. Please note, however, that no data transmission or storage can be guaranteed to be 100% secure. As a result, while we strive to protect the information we maintain, we cannot ensure or warrant the security of any information that you transmit to us.
For your convenience, our websites may contain links to other companies' sites such as authorized Harley-Davidson dealers, which may have privacy notices that differ from our own. We are not responsible for the content or practices of any linked sites. We recommend that you review the privacy notice of any site that you access through our sites.
As Harley-Davidson business or outside business conditions change, we may update our Privacy Notice to reflect changes in our practices. We will post a revised Privacy Notice on our website as needed due to changes in our practices or as otherwise legally required.
For questions or concerns specific to our Privacy Notice and its application, send your question or concern using the contact information listed in the "How do I contact Harley-Davidson" section below and we will respond to you within a reasonable time.
Who do I contact with questions on the Privacy Notice?
As Harley-Davidson business or outside business conditions change, we may update Notice to reflect changes in our practices. We will post a revised Privacy Notice on our website as needed due to changes in our practices or as otherwise legally required.
For questions specific to our Privacy Notice, send your question or concern to:
Attn: Chief Privacy Officer.
3700 W. Juneau Avenue; PO Box 653
Milwaukee, WI 53208
How do I contact Harley-Davidson?
To change selections about receiving promotional communications, or to update your personal information, you can contact Harley-Davison by email, telephone, or postal mail. It may take up to 10 days to process your email request and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Harley-Davidson. If contacting us by postal mail, please include your name and the email address or street address you used when you provided your information to Harley-Davidson.
Customer Care via phone
Attn: Consumer Change Request.
3700 W. Juneau Avenue
Milwaukee, WI 53208