H-D Online Store orders can be returned for any reason within 15 days of the shipping date for a full refund to the original form of payment. You can return your item(s) online.
Free Online Returns
Items can be returned by mail using our easy online return process. To get started, click the button below and follow the on-screen prompts. Once you submit your return request, you'll receive a pre-paid DHL shipping label that you’ll slap on the box with your item(s) and ship back to us. You can drop your labeled return package at a DHL drop-off location.
If you received the wrong item, call us at +44 208 891 9088 or 00 800 1111 2223 (landline only).
Monday through Friday, 9am – 6pm CET and we’ll help you return the item and place a new order.
After your return is received, we'll refund your original payment method and send you an email confirmation that your return has been completed. Please allow up to two billing cycles for the refund credit to appear on your statement.
Received wrong item
Sure, Harley® motorcycles may be perfect. But we're not. If we goofed and sent you the wrong order or item(s), let us know and we'll get it fixed in a flash. Give us a call at +44 208 891 9088 or 00 800 1111 2223 (landline only) between 9am-6pm CET, Monday through Friday. We will help you get the gear you ordered and pick up the tab for any shipping charges.
At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at +44 208 891 9088 or 00 800 1111 2223 (landline only) for assistance between 9am-6pm CET, Monday through Friday. We will help you return the item and place a new order.
To return a gift that was purchased from the H-D Online Store, please give us a call at+44 208 891 9088 or 00 800 1111 2223 (landline only) for assistance between 9am-6pm CET, Monday through Friday. Note that gift returns will be refunded to the original purchaser via the original method of payment.
Re-print a shipping label
If you need to re-print a return shipping label, please go to your H-D Online Store order details, scroll down to your return requests, and click the "View & Print Label" link for the item you wish to return.
Returns will be processed within 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.
For a quick response, send us your questions.