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Shipping and Delivery
Shipping your order
Here's a breakdown of our shipping options and arrival times:
Shipping Method
|
Up to €49.99 | €50 and over |
|---|---|---|
Standard
|
€5.00 | FREE |
*Not applicable to Serial 1 products.
All orders are subject to authorization and approval. Estimated arrival times exclude weekends and holidays. We do not ship on Saturdays, Sundays or on holidays.
You will be provided with a tracking number via email. If delivery is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.
Some items may also include a delivery surcharge, which varies based on weight and dimension.
Free shipping with €50 minimum purchase
Get free standard shipping when you make a €50 minimum purchase (after promotions and discounts are applied). Taxes do not qualify toward the minimum purchase requirement.
Shipping and Delivery Information
We only deliver to the following countries via their respective websites: Netherlands, Belgium, Germany, France, Italy, Spain, Austria, Switzerland, the UK, and Ireland.
Unfortunately, we cannot ship orders to the following destinations:
- Isle of Wight, Isle of Man, Falkland Islands, Guernsey, or Jersey. The following ZIP codes are also ineligible for delivery: IM, FIQQ 1ZZ, GY1-GY9, JE1-JE4, GX11 1AA, PO30-PO41, TW1-TW20
- The following ZIP codes for Spain: 35000-35999, 38000-38999 (Islas Canarias), 51000-51999 (Ceuta), 52000-52999 (Melilla) and GX11 1AA (Gibraltar)
- The following ZIP codes for Italy: 47890-47899 and 23030 (Livigno)
- The following ZIP codes for France: 97000-97999 and 98000-98999
Express delivery may be available at an extra charge and delivers within 1 to 2 working days. This delivery option may not be available in certain markets and/or certain products.
For more information on Shipping and Delivery, please refer to our Terms and Conditions of Sale.
Serial 1 Shipping and Delivery Information
For Serial 1 products, our estimated delivery timelines are 3 to 8 working days, depending on where you live. Express delivery is not available for Serial 1 products.
We only deliver to the following countries: Netherlands, Belgium, Germany, France, Italy, Spain, Austria, and Ireland.
E-Bikes are large and quite heavy! Your bike will be delivered in a strong cardboard box strapped to a wooden pallet. The bike will be delivered to your ground floor doorstep, but the drivers are not authorised to enter your home.
Important: Please view the video on the product page to understand how to unpack the bike and complete final assembly. Please keep all the packaging material in case you wish to return the bike.