New! Men's & Women's Riding Gear & Apparel Available for Purchase. close
Free Shipping with £50 Purchase & Free Returns - Learn More Close

Returns and Exchanges

H-D Online Store orders can be returned for any reason within 15 days of the shipping date for a full refund to the original form of payment. You can return your item(s) online.

Free Online Returns

Items can be returned by mail using our easy online return process.To get started, click the button below and follow the on-screen prompts. Once you submit your return request, you'll receive a pre-paid DHL shipping label that you’ll slap on the box with your item(s) and ship back to us. You can drop your labeled return package at a DHL drop-off location

Need to make a return?
Free return offer valid for online purchases only.

If you received the wrong item, call us at 00 800 1111 2223 or +44 208 891 9088

Monday through Friday, 9am – 6pm CET and we’ll help you return the item and place a new order.


After your return is received, we'll refund your original payment method and send you an email confirmation that your return has been completed. Please allow up to two billing cycles for the refund credit to appear on your statement.

Return policy

Final sale merchandise is not eligible for return.

  • All returned items must be in the original packaging and original condition. This includes all product tags, instructions, hardware and accessories.
  • All returned items must not be scratched, soiled or damaged due to wear or installation.
  • A leather jacket must be returned in its own individual box and packaged to prevent it from getting damaged during transit.
  • Please use a separate shipping carton(s) if you are returning multiple items from your order.
  • If you’d like to return items from different orders by mail, you will need to submit separate online return requests and use a different box for each order.

 

Received wrong item

Sure, Harley® motorcycles may be perfect. But we're not. If we goofed and sent you the wrong order or item(s), let us know and we'll get it fixed in a flash. Give us a call at 00 800 1111 2223 or +44 208 891 9088 between 9am-6pm CET, Monday through Friday. We will help you get the gear you ordered and pick up the tab for any shipping charges.

 

Exchanges 

At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 00 800 1111 2223 or +44 208 891 9088 for assistance between 9am-6pm CET, Monday through Friday. We will help you return the item and place a new order.

 

Gift returns

To return a gift that was purchased from the H-D Online Store, please give us a call at 00 800 1111 2223 or +44 208 891 9088 for assistance between 9am-6pm CET, Monday through Friday. Note that gift returns will be refunded to the original purchaser via the original method of payment.

 

Re-print a shipping label

If you need to re-print a return shipping label, please go to your H-D Online Store order details, scroll down to your return requests, and click the "View & Print Label" link for the item you wish to return.

 

Refund information

Returns will be processed within 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.

Contact us by phone

Monday through Friday, 9am – 6pm CET

00 800 1111 2223 or +44 208 891 9088

 

Contact us by email

For a quick response, send us your questions.

Contact us now