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Frequently Asked Questions

Company
Visit the Contact Us section for details on how to contact Harley-Davidson Customer Service.
Use the Dealer Locator to find an Authorized Harley-Davidson dealership near you.
Visit our Careers section to find out career opportunities.
Visit the Factory Tours section to find out information on the Harley-Davidson facilities that offer public tours.
Visit the Become a Dealer section for information on becoming an Authorized Harley-Davidson dealer.
Online Store General Questions

Prices for certain products are subject to change without notice. Prices at local dealerships may vary.  Prices listed are generally the Manufacturer's Suggested Retail Price (MSRP), excluding taxes and shipping.

 

Per our website Terms of Use, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason including inaccuracies or errors in product or pricing information.

Online Store Shipping
Please see our current Shipping and Deliver options information.
To keep tabs on an order, please visit the Order Status page to sign in to your account and view a list of all orders, or enter the order number and billing zip code to track an order placed as a guest.
Online Store Returns
Orders can be returned for free by mail, for any reason, within 15 days of the shipping date.
If you received a damaged or defective item, simply follow the online return process and we'll pick up the tab for return shipping. We'll also refund your original shipping charge. See our return policy for complete information.
Most returns that are sent back to our Fulfillment Center will process approximately 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Once the return is processed, an email confirmation will be sent. 
At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 00 800 1111 2223 or +44 208 891 9088  to request an exchange. We'll help you return the item(s) and place a new order.

The following items cannot be returned:

  • Final sale merchandise
  • Any products that are damaged from wear or installation
You'll receive a pre-paid return label to print and attach to your return. Each label is uniquely assigned to your return request and is good for one box. You must apply a separate return label to each box you use for your return. 
If you've already submitted your return and need to reprint your label(s), click "Order History & Tracking" and then hit the "View & Print Label(s)" button near your return requests.  If you miscalculated how many labels you need, contact us at 00 800 1111 2223 or +44 208 891 9088  for additional labels.
Account Management
After logging into your account, choose the Profile section. You will see an option to change your password.
After logging into your Account, choose the Profile section. You will see an option to change your email address under "personal information".
After logging into your account choose the Profile section. You will see an option to edit your personal inforomation..
Click on "Sign In" in the top navigation. You will see a "Forgot your password?" option which will allow you to reset your password.
Please contact Harley-Davidson Customer Care. The Harley-Davidson Customer Care contact information can be found on the Contact Us page.
Motorcycle Service
Any authorized Harley-Davidson dealer can provide service and warranty work for your motorcycle. Use the Dealer Locator to find a dealership near you.
The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. 
Contact your local authorized Harley-Davidson dealer to schedule an appointment to have your motorcycle looked at. Use the Dealer Locator to find a dealership near you.
You may view your Owners Manual online. A complete owner's manual can purchased by contacting your local authorized Harley-Davidson dealer.
Contact any authorized Harley-Davidson Dealer. They can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you.
Visit any authorized Harley-Davidson dealer can provide this information when you provide your Vehicle Identification Number (VIN).