FAQ

FREQUENTLY ASKED
QUESTIONS

  

Company

Where can I find more information about the Harley-Davidson Museum, Motor and Cafe Racer?

Visit the Museum section for details on visiting the Museum, buying tickets, becoming a Museum Member, planning an event, eating at Motor and Cafe Racer and more.

How do I find an Authorized Harley-Davidson dealership?

Use the Dealer Locator to find an Authorized Harley-Davidson dealership near you.

How do I become an Authorized Harley-Davidson dealer?

Visit the Become a Dealer section for information on becoming an Authorized Harley-Davidson dealer.

Where can I find Harley-Davidson factory tour information?

Visit the Factory Tours section to find out information on the Harley-Davidson facilities that offer public tours.

Where can I find information on career opportunities at Harley-Davidson?

Visit our Careers section to find out career opportunities.

 

 

 

How do I contact Harley-Davidson Customer Service?

Visit the Contact Us section for details on how to contact Harley-Davidson Customer Service.

Product

Who can I contact to propose my idea to Harley-Davidson?

Visit the Contact Us section for details on how to submit your idea to Harley-Davidson Motor Company.

Who can I contact if I have a question or concern about my Harley-Davidson Golf Cart?

Who can I contact if I have a question or concern about my Harley-Davidson Golf Cart?

Please contact Columbia ParCar Corp directly at 800-222-4653 or visit their website at www.parcar.com.

How do I submit a warranty claim for an item I purchased online?

How do I submit a warranty claim for an item I purchased online?

Please see the H-D warranty policies if you believe your product has a factory defect in materials or workmanship.

Where can I find information about the Harley-Davidson gift card?

Visit the Harley-Davidson gift card page for details about the gift card.

How do I request a catalog from Harley-Davidson?

For a free Genuine Harley-Davidson Motor Parts and Accessories catalog stop by your local dealer, have it mailed to you,  download it now or call 1-800-LUV2RIDE.

How do I remove my name from a mailing list?

Please contact Harley-Davidson Customer Care. The Harley-Davidson Customer Care contact information can be found on the Contact Us page.

How do I become a licensee or bear the registered trademark of Harley-Davidson Motor Company?

Visit the Contact Us section for details on how to submit your licensee application to Harley-Davidson Motor Company.

Sales

Can I purchase a motorcycle directly from Harley-Davidson Motor Company?

No, Harley-Davidson products are distributed exclusively through authorized dealerships. Please visit an authorized Harley-Davidson dealer to purchase a Harley-Davidson Motorcycle.

Can I pick up my motorcycle right at the factory?

No. Your new Harley-Davidson motorcycle will be delivered to the dealership that you purchased it from. They will schedule a time for you to pick up your motorcycle.

I lost the envelope to my Owner experience survey, who do I send it to?

Harley-Davidson CSI Program,
c/o Apperson Digital Technology Services
13910 Cerritos Corporate Drive
Cerritos, CA 90703-9930 USA

I have questions about purchasing a vehicle through the Military Sales program

Please contact Military Sales directly at 1-800-370-2966

Online Shopping

Where can I get answers to my questions about shopping at the H-D Online Store?

See the H-D® Online Store FAQs to find immediate answers to your online shopping questions.

What is the H-D Online Store Returns Policy?

Visit the Returns & Exchanges page to find immediate answers to your online returns questions.

Service

Where can I have my Harley-Davidson Motorcycle serviced?

Any authorized Harley-Davidson dealer can provide service and warranty work for your motorcycle. Use the Dealer Locator to find a dealership near you.

Where can I find the recommended maintenance schedule for my bike?

The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. Additionally, maintenance schedules for many model years are available within the Owner's section of harley-davidson.com.

Who can I contact if I am having an issue with my Harley-Davidson motorcycle?

Contact your local authorized Harley-Davidson dealer to schedule an appointment to have your motorcycle looked at. Use the Dealer Locator to find a dealership near you.

How can I get an owner's manual or service manual for my Harley-Davidson motorcycle

For your convenience, owner's manuals for many model years are available within the Owner's section of this web site. A complete owner's manual can purchased by contacting your local authorized Harley-Davidson dealer or by visiting the online catalog.

How do I obtain warranty coverage on my Harley-Davidson motorcycle?

Contact any authorized Harley-Davidson Dealer. They can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you.

Is my factory warranty valid at any authorized Harley-Davidson Dealership?

Yes. Any authorized Harley-Davidson Dealer can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you

How do I obtain warranty coverage on my Genuine Harley-Davidson Parts?How do I obtain warranty coverage on my Genuine Harley-Davidson Parts?

Any authorized Harley-Davidson Dealer can provide service and warranty work in relation to your Genuine Harley-Davidson Parts and Accessories.

Who can I contact with questions concerning coverage under my "Extended Service" contract plan?

Please contact the administrators of the contract-CNA National Warranty at 800-527-7665

How do I get a replacement key for my motorcycle?

Please see any authorized Harley-Davidson dealer. You should be prepared to provide proof of ownership and the VIN (vehicle identification number). If you have any other keys for your vehicle please bring them with you

How do I find if there are any “Open recalls” on my vehicle?

View Recall Information within the Owners section of this web site to view open recalls for your vehicle. Additionally, any authorized Harley-Davidson dealer can provide this information when you provide your Vehicle Identification Number (VIN).

Financial

How do I get a quote for financing a motorcycle?

The Motorcycles section includes links from each model to estimate your payments, and get a credit application to share with your dealer.

How do I make my motorcycle loan payment through Harley-Davidson Financial Services?

Visit the Harley-Davidson Financial Services page to access the login page for your loan account

Where can I find more information about motorcycle insurance?

Visit the Financial Services page for more information about cycle insurance.

Experience

How do I learn more about motorcycle courses for new riders, skilled riders and group riding?

Visit the Learn to Ride section for details on the Rider's Edge New Rider, Skilled Rider and Group Riding courses offered by participating Harley-Davidson dealers.

Can I rent a Harley-Davidson motorcycle?

Yes, you can rent a motorcycle at participating Authorized Harley-Davidson Rental dealerships. Visit the Rent a Bike page for more information and to find a participating dealer near you.

Can I test ride a Harley-Davidson motorcycle?

Yes, you can test ride a motorcycle at participating Authorized Harley-Davidson dealers. Visit our Test Ride page for more information and to request a test ride from a participating dealer near you.

How do I contact Harley Owners Group (H.O.G.®)?

Visit the Contact Us section for details on how to contact H.O.G.

General

How do I change my profile password?

After logging into your Online Profile, choose the About Me section. You will see an option to change your password.

How do I update the email address for my profile?

After logging into your Online Profile, choose the About Me section. You will see an option to change your email address.

How do I subscribe to Harley-Davidson email?

After logging into your Online Profile, choose the About Me section. You will see an option to change your email preferences.

How do I unsubscribe to Harley-Davidson email?

After logging into your Online Profile, choose the About Me section. You will see an option to change your email preferences.

I forgot my profile password - how do I reset it?

Navigate to the Online Profile login page. You will see a "Forgot your password?" option which will allow you to reset your password.

How do I submit an idea or suggestion to Harley-Davidson?

Visit the Contact Us section for details on how to submit your idea to Harley-Davidson Motor Company.

Can Harley-Davidson help me import my Harley-Davidson or Buell motorcycle from one country to another?

Harley-Davidson Motor Company can provide customers with documentation that may be used to aid in importing their Harley-Davidson/Buell motorcycles from one country to another. To request supporting documents from Harley-Davidson Motor Company you must provide the title or registration for the motorcycle to demonstrate that the requestor owns the motorcycle and the motorcycle title is clear of any Junked, Un-Rebuildable, Not-Fit-For-Use-On-A -Roadway, or other salvage branding.

 

If you can provide a title or registration in your name and need documentation regarding your Harley-Davidson or Buell motorcycle(s) for import or export purposes, please download the appropriate form; complete the information and fax to the number listed on the form.*  

 

Import Information Request form

 

Or, if you are planning a motorcycle vacation but don't have the time to ride to and from your destination,  contact Federal Motorcycle Transport at 866-848-5089, a specifialized motorcycle shipping service, for a free quote you get your bike there.

 

*Other restrictions may apply. Documents issued by Harley-Davidson Motor Company do not guarantee the success of importing/exporting your motorcycle.