roadside assistance

H.O.G.TM ASSIST

The H.O.G. Assist Program is an exclusive benefit that is designed to provide you with greater peace of mind and absolute convenience at your fingertips. This benefit is available round-the-clock, seven days a week because we know how important it is to receive timely assistance when you need it most. Enjoy reliable roadside assistance when you need it most.

Call 1800 209 9899 to contact the 24/7 helpline open contact centre.

H.O.G. Assist eligibility is subject to geographical coverage provided by service providers. Please contact your local dealership for more information.

Frequently Asked Questions

Who is eligible for H.O.G.TM Assist?

Any customer who purchases a new Harley-Davidson motorcycle after April 1, 2015, from an authorized H-D dealership is eligible for the services described. The program will be valid for a period of 12 months, upon registration of a new motorcycle purchase. If you renew your H.O.G.TM membership after the first free year, another 12 months of H.O.G.TM Assist services will be added (maximum of 24 months).

What are the details of the service coverage?

Member are eligible for the following services when riding a Harley-Davidson motorcycle based on the specific territory. This is further subject to the geographical coverage provided by the service providers and their respective operating hours.

The items are subject to exclusions. The member shall be responsible for any expenses exceeding the limits of benefits. Services offered will be on best-effort basis. Many of the service items are purely o referral or arrangement basis only. H.O.G.TM Assist shall not be responsible for any third-party expenses.

Emergency Towing Assistance

If your motorcycle experiences a mechanical breakdown or is involved in an accident and your motorcycle becomes immobilized while on the road, H.O.G. Assist will help the member and pay for the bike to be towed to the nearest service provider within the territory if immediate repair is not available. 

Alternate Travel Assistance

If the motorcycle cannot be repaired within 6 hours from the time of breakdown, H.O.G. Assist will organize and pay for alternative transportation for the member to return to his/her home.

Repatriation of Motorcycle

If the motorcycle cannot be repaired when it breaks down, H.O.G. Assist will arrange and pay for the repatriation of the motorcycle to the member’s home. 

Hotel Accommodation Arrangement

Should the motorcycle break down or is immobilized and cannot be repaired within 24 hours, H.O.G. Assist will arrange and pay for hotel accommodation at the nearest available location.

Gasoline Refill Assistance

If your motorcycle is immobilized while on the road due to lack of fuel, H.O.G. Assist will arrange for a service provider to deliver gasoline to the motorcycle site. The cost of gasoline shall be paid for by the member.

Motorcycle Removal

If your motorcycle is involved in an accident and totaled, H.O.G. Assist will arrange and pay for a towing company to have the bike removed.

Alternative Travel Assistance

If your motorcycle cannot be repaired and the member urgently needs to reach his/her destination, H.O.G. Assist will organize and pay for alternative transportation for the member to continue on their journey. 

Rental Transport Arrangement

Should your motorcycle be involved in an accident and is immobilized for repair in the workshop, H.O.G. Assist will arrange for the rental of a motorcycle of the same or better capacity whenever possible. The cost of the rental shall be paid for by the member. 

Emergency Messages Relay

In the event your motorcycle breaks down or is involved in an accident, H.O.G. Assist shall transmit urgent messages related to your breakdown or vehicular accident to the subscriber and/or member’s family members. 

H.O.G. Assist eligibility is subject to geographical coverage provided by service providers. Please contact your local dealership for more information.