roadside assistance

H.O.G.TM ASSIST

The H.O.G. Assist Program is an exclusive benefit that is designed to provide you with greater peace of mind and absolute convenience at your fingertips. This benefit is available round-the-clock, seven days a week because we know how important it is to receive timely assistance when you need it most. Enjoy reliable roadside assistance when you need it most.

Call 1800 209 9899 to contact the 24/7 helpline open contact centre.

H.O.G. Assist eligibility is subject to geographical coverage provided by service providers. Please contact your local dealership for more information.

Frequently Asked Questions

Who is eligible for H.O.G.TM Assist?

Any customer who purchases a new Harley-Davidson, from an authorized H-D dealership is eligible for the services described. The program will be valid for a period of 12 months, upon registration of a new motorcycle purchase.

If you renew your H.O.G.TM membership after the first free year, another 12 months of H.O.G.TM Assist services will be added (maximum of 24 months).

What are the details of the service coverage?

Member are eligible for the following services when riding a Harley-Davidson motorcycle based on the specific territory. This is further subject to the geographical coverage provided by the service providers and their respective operating hours.

The items are subject to exclusions. The member shall be responsible for any expenses exceeding the limits of benefits. Services offered will be on best-effort basis. Many of the service items are purely o referral or arrangement basis only. H.O.G.TM Assist shall not be responsible for any third-party expenses.

Details and Benefits H.O.G.™ Assist

The main features of this cover are:

  • Roadside Assistance
  • Recovery & Relay 

Covered Area - National Cover

Covered Vehicles - Complete Range of H-D Motorcycles

Covered Period - 1 Year

Toll Free Number - 18001099899

Covered incidents - H.O.G.™ Assist

Mechanical Breakdown - Towing the vehicle to the nearest Harley Davidson  Authorized Workshop

Electrical Breakdown - Towing to Nearest Harley Davidson Authorized Workshop

Fuel Problems - Out of fuel, contaminated fuel, incorrect fuel

Key Problems - Key locked, Key Lost, Keys broken

Tire Problems - Flat Tire, Tire Vandalized etc

Accident - Recovering the vehicle to Nearest Harley davidson Authorized dealership

Taxi - Coordination

Medical Assistance - Coordination

Emergency Towing Assistance

If your motorcycle experiences a mechanical breakdown or is involved in an accident and your motorcycle becomes immobilized while on the road, H.O.G. Assist will tow the  to the nearest service provider within the territory if immediate repair is not available. 

Gasoline Refill Assistance

If your motorcycle is immobilized while on the road due to lack of fuel, H.O.G. Assist will arrange for a service provider to deliver gasoline to the motorcycle site. The cost of gasoline shall be paid for by the member.

Hotel Accommodation or Travel Arrangement

Should the motorcycle break down or is immobilized and cannot be repaired within 24 hours, H.O.G. Assist  will not be liable to arrange and pay for hotel accommodation or travel arrangement

H.O.G.™ Assist will not be liable to organize or pay for alternative transportation for the member.

Motorcycle Removal

If your motorcycle is involved in an accident and totaled, H.O.G. Assist will arrange a towing company to have the bike removed.

Emergency Messages Relay

In the event your motorcycle breaks down or is involved in an accident, H.O.G. Assist shall transmit urgent messages related to your breakdown or vehicular accident to the subscriber and/or member’s family members. 

H.O.G. Assist eligibility is subject to geographical coverage provided by service providers. Please contact your local dealership for more information.