ACTIVATE YOUR H-D™ CONNECT SERVICE

Get a step-by-step guide on how to activate your service.

hd_connect_activate_billboard-0

BEFORE YOU BEGIN

  • Make sure you have an active H-D™ Connect subscription
  • Move your bike to an open area with cellular coverage
  • Download the H-D™ App

HOW TO ACTIVATE H-D™ CONNECT

Follow the steps below or watch our step-by-step activation video.

content-asset-activation-screens-1

STEP 1

OPEN THE H-D™ APP

When you open the app, you’ll be asked to grant the App access to your location and allow notifications. Tap “Yes.” It’s required to use all available H-D™ Connect features. You will also need to accept the app terms of use.
content-asset-activation-screens-2

STEP 2

LOG IN TO YOUR PROFILE

Tap on the helmet icon on the bottom to create your profile. Be sure to use the same email address associated with your H-D Connect subscription.
content-asset-activation-screens-3

STEP 3

Select Your H-D Connected Bike

The bike associated with your H-D Connect subscription will populate in the app.
content-asset-activation-screens-4

STEP 4

START PAIRING YOUR BIKE

Tap on “Activate H-D™ Connect” begin. Follow the in-app instructions on your bike details screen to continue the activation.
content-asset-activation-screens-5

STEP 5

TURN YOUR BIKE ON, BUT DON’T START IT

Turn your ignition switch or fork-lock to Ignition. Press your Off/Run switch to Run. Tap “next” to move onto the next step.
content-asset-activation-screens-6

STEP 6

COMPLETE THIS SEQUENCE ON YOUR BIKE

Complete the following sequence and tap “next” when finished.
1)    Press and hold the Low-Beam/Flash-to-Pass switch for at least 5 seconds
2)    When applicable, shift transmission to neutral before starting to prevent accidental movement
3)    Press the start switch to start your bike
content-asset-activation-screens-7

STEP 7

WAIT FOR THE ACTIVATION SEQUENCE TO FINISH

You’ll get this screen when the activation sequence has been successfully entered. It may take up to 2 minutes to finish activation.
content-asset-activation-screens-8

STEP 8

TURN OFF YOUR BIKE AND WAIT 60 SECONDS

After you’ve successfully activated your H-D Connect service, please turn your motorcycle off and wait 60 seconds before starting back up for your next ride.

If your activation wasn’t successful, you’ll be prompted to retry the process.

You can also reach out for support if you’re having trouble.

TROUBLESHOOTING

How do I know the subscription and activation process for H-D™ Connect was successful?

You will see the "activation successful" or H-D™ Connect active message in the "My bikes" section of your app.

I received a message that my activation was unsuccessful. What do I do next?

Check that your VIN used during subscription matches the VIN on your bike.

Ensure you are in an area with cellular coverage.
Retry the activation sequence.

Still having issues seeing data? Call customer contact center.
North America (US and Canada) toll free: 866-895-4707
Outside North America: 414-343-4736

NEED HELP?

For questions about the H-D™ Connect service or an existing service subscription, you can visit our support page or call us at:  
 
North America (US and Canada) toll free: 866-895-4707

Outside North America: 414-343-4736*
* Local charges may apply.
 
Days and Times Supported:
8am-7pm Monday-Friday CST
Saturdays 8:30am-5pm CST
 
Languages supported by our customer care representatives *: English, English (UK), English (Australia), Spanish (Mexico), Spanish (EU) , French, French (Canadian), German, Italian, Dutch, Portuguese (Brazil), Japanese.
* H-D uses a third party service to assist in interpretation services, and we will do our best to support calls in any language if able to do so using those services.