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RETURNS

OUR RETURN POLICY

We want you to love what you ordered. But hey, sometimes things don't work out. We've all been there. If you're not happy with your purchase for any reason, we'll gladly accept your return within 45 days of the shipping date. Just initiate a return and send us your items.

It's simple. Here's how to:

Returned items must be in the original packaging and original condition. This includes all product tags, instructions, hardware and accessories. Items must not be scratched, soiled or damaged due to wear or installation. We do not accept returns on helmets or final sale merchandise.

Please note a leather jacket must be returned in its own individual box and packaged to prevent it from getting damaged during transit. When returning multiple items from your order, place the other items in a separate shipping carton(s).

Refund information

Most returns that are sent back to our H-D Fulfillment Center will process approximately 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.

A return shipping charge of $7.95 will be deducted from your refund. However, we'll happily pick up the tab if a product is defective or there was an error when filling your order.

If your purchase was made with an H-D® Gift Card, your original gift card will be credited for the refund. For purchases made with both a gift card and credit card, your refund amount will be applied to the original gift card first and then your credit card.

Exchanges

At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 (8am - 6pm CST, M - F) to request an exchange. We'll help you return the item(s) and place a new order.

RETURN H-D® ONLINE STORE PURCHASES

How to return orders placed when logged in to my account:

If you've placed your order using your account, log in to "Your Account" and select the appropriate order from your account history, then follow these steps to begin your return.

  1. Select the item(s) you'd like to return.
  2. Indicate your reason for return and how many shipping labels you need.
  3. Print your labels and place them on your shipping box(es).
  4. Drop off your return at any US Postal Service or UPS location. This includes your mailbox, a postal drop box, or a UPS drop box. Do not send your purchase back to your dealership or dealer of record.

Once we receive the item(s), your refund will be issued and you will receive an email confirmation that your return is completed.

How to return orders placed without an account:

If the order was placed without an account (as a guest), click "Order History & Tracking" and then enter the order number and billing zip code. Once you've entered this information, follow these steps to begin your return.

  1. Select the item(s) you'd like to return.
  2. Indicate your reason for return and how many shipping labels you need.
  3. Print your labels and place them on your shipping box(es).
  4. Drop off your return at any US Postal Service or UPS location. This includes your mailbox, a postal drop box, or a UPS drop box. Do not send your purchase back to your dealership or dealer of record.

Once we receive the item(s), your refund will be issued and you will receive an email confirmation that your return is completed.

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RETURN WRONG ITEMS SHIPPED

Sure, Harley® motorcycles may be perfect. But we're not. If we goofed and sent you the wrong order or item(s), let us know and we'll get it fixed in a flash. Give us a call at 1-800-258-2464 (8am - 6pm CST, M - F) and we'll help you return the item(s) and get you the gear you ordered. We'll also pick up the tab for any shipping charges.

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RETURN ITEMS RECEIVED AS A GIFT

To return a gift that was purchased from the H-D® Online Store, please call us and we'll be happy to help you out. Gift returns will be refunded to the original purchaser via the original method of payment.

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RETURN ITEMS SHIPPED TO AN APO/FPO ADDRESS

If you'd like to initiate a return for an order originally shipped to an APO/FPO address, please contact us by phone (8am - 6pm CST, M - F) or email. We'll provide you with shipping instructions and issue a return authorization number that must be clearly stated on the outside of the package you are returning. You will not be charged the $7.95 return shipping fee.

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