EARN IN-DEALERSHIP REWARDS UP TO $30 WITH YOUR ONLINE PURCHASE - ENDS 12/16 Details

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FREQUENTLY ASKED QUESTIONS

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Show All AnswersPLACING ORDERS

What if my item arrives damaged or defective?

If you received a damaged or defective item, simply follow our easy online return process and we'll happily pick up the tab for return shipping. We'll also refund your original shipping charge. See the H-D return policy for complete information.

What methods of payment does h-d.com/store accept?

We accept the following methods of payments:

  • MasterCard®
  • Visa®
  • Discover®
  • Harley-Davidson® Visa® Card (issued by U.S. Bank National Association ND)
  • Harley-Davidson Gift Cards
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Show All AnswersSHIPPING

Can I ship to international/APO/FPO/DPO addresses?

Absolutely. We are happy to ship orders to our service men and women who defend our right to live cage free. All shipments to APO/FPO/DPO addresses are sent as standard ground service for just $7.95 per order.

How to enter an APO/FPO/DPO shipping address during checkout:

  1. Enter APO or FPO or DPO in the "City" field
  2. Select your region from the "State" pull-down menu: Armed Forces Americas, Armed Forces Europe, or Armed forces Pacific
  3. Enter your Zip Code

Note that APO/FPO/DPO deliveries can take up to 2-3 weeks depending on local conditions at the destination.

How is the shipping cost determined?

Harley-Davidson offers simple flat rate shipping options. You can ship your entire order for as low as $9.95.

Here's a breakdown of our prices and ship times:

  • H-D® Dealership Pickup (FREE) – Arrives in 5 to 7 business days
  • Standard ($9.95) – Arrives in 5 to 7 business days
  • Two-Day Express ($17.95) – Arrives in 2 to 4 business days
  • Next-Day ($29.95) – Arrives in 1 to 2 business days
  • Alaska Standard ($29.95) – Arrives in 5 to 7 business days
  • Alaska Next Day ($39.95) – Arrives in 1 to 2 business days
  • APO/FPO/DPO ($7.95) – Generally arrives in 14 to 21 business days

Estimated arrival excludes weekends and holidays. Two-Day or Next-Day orders placed by 2:00pm eastern time, Monday through Friday, will be processed the same day. Standard orders placed after 8:00pm eastern time begin processing the next business day.

Some items may also include a delivery surcharge, which varies based on weight and dimension.

How do I know when my order ships?

Once your order ships we'll send you a shipping notification email, which will include a tracking number that allows you to track your package on the carrier's website.

If you shipped your order to a dealership, the dealership will also contact you by phone or email when it's available for pickup.

How do I track my order?

To keep tabs on your order, please visit the Order Status page where you can sign in to your account to view a list of all your orders, or enter your order number and billing zip code to track an order you placed as a guest.

Do you ship outside the United States?

Sorry, friends. We are currently unable to ship to any international addresses, with the exception of APO, FPO and DPO boxes.

Do you ship to Alaska and Hawaii?

We are able to ship to Alaska. We are currently unable to ship to any Hawaii addresses at this time. 

By which carrier will my order be shipped?

UPS ships all H-D® Online Store orders. (If we could get your package delivered on a custom Harley-Davidson® motorcycle we would.)

How do I know when my order is ready for pickup at a dealership?

If you shipped your order to a dealership, the dealership will contact you by phone or email when it's available for pickup.

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Show All AnswersRETURNS

How long does it take to process my return?

Most returns that are sent back to our H-D Fulfillment Center will process approximately 2-3 weeks from the time you mail your return. A refund of the merchandise purchase price and sales tax will be credited back to your original method of payment and will post 1-3 business days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. We'll shoot you an email when your return is processed.

What will it cost me to make a return?

A return shipping charge of $7.95 will be deducted from your refund. However, we'll happily pick up the tab if a product is defective or there was an error when filling your order.

If I want to exchange my item for a similar item or a different size or color, how do I do that?

At this time, we are not accepting online exchange requests. However, if there is an issue with your order due to our error, please give us a call at 1-800-258-2464 (8am - 6pm CST, M - F) to request an exchange. We'll help you return the item(s) and place a new order.

What products are not eligible for return?

Here are the items that are ineligible for return:

  • Final sale merchandise
  • Helmets
  • Gift Cards
  • Any products that are damaged from wear or installation
Can I return products purchased with a Gift Card?

Yes. Our normal return policy applies to any product purchased with an H-D Gift Card. If the Gift Card was the only method of payment used on your original order, we will credit your original Gift Card with the amount refunded. If your original order involved use of a credit card to cover part of the order value, we will apply the refund to the original gift card first and then your credit card.

What is a pre-paid return shipping label?

You'll receive a pre-paid return label to print and attach to your return. Each label is uniquely assigned to your return request and is good for one box. You must apply a separate return label to each box you use for your return.

Please note that a pre-paid label will not be provided when returning an order from an APO/FPO/DPO address. Instead, we will simply provide a return authorization number when you contact us to initiate your return.

Can I reprint my return labels?

Yes. If you've already submitted your return and need to reprint your label(s), click "Order History & Tracking" and then hit the "View & Print Label(s)" button near your return requests.

If you simply miscalculated how many labels you need, contact us and we'll set you up with additional labels.

Can I return items from separate orders at the same time?

No. Do not return items from separate orders in one box. Different orders require a separate return request.

Can I return my online purchase at a dealership?

No. However, our dealers will gladly help you submit your return request online using our simple instructions above.

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Show All AnswersH-D® ONLINE STORE AND LOCAL DEALERSHIPS

Why does it say "selling dealer" during check-out?

Harley-Davidson Motor Company administers the H-D® Online Store on behalf of and as agent for participating dealerships. Your order will be fulfilled and shipped by Harley-Davidson Motor Company as the agent for the Selling Dealer. The Selling Dealer is the dealership that will receive credit for your purchases, and that is officially responsible for the sales that fill your orders.

Do Harley-Davidson® dealerships ship my H-D® Online Store Order?

Dealerships do not send out H-D® Online Store orders. Harley-Davidson Motor Company administers the H-D® Online Store on behalf of and as agent for participating dealerships. Your order will be fulfilled and shipped by Harley-Davidson Motor Company as the agent for the Selling Dealer. Your participating local dealership of choice that is identified as the Selling Dealer will receive credit for your H-D® Online Store purchases, and will be officially responsible for the sales that fill your orders.

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FREE SHIPPING TO YOUR LOCAL DEALERSHIP Details

Prices listed are generally the Manufacturer's Suggested Retail Price (MSRP), excluding taxes and shipping. Prices at local dealerships may vary. All online orders will be fulfilled and shipped by
Harley-Davidson Motor Company as the agent for the Selling Dealer.