H-D™ Gift Card
- Where can I purchase the Harley-Davidson™ Gift Card?
- Where can I use the Harley-Davidson Gift Card?
- What can I purchase with the Harley-Davidson Gift Card?
- When does the Harley-Davidson Gift Card expire?
- What are the service fees for the Harley-Davidson Gift Card?
- How can I determine the available balance?
- How can I add additional funds?
- Why was my Harley-Davidson Gift Card declined?
- Can I use multiple forms of payment?
- What is the policy for returns, exchanges or disputes?
- What if my Gift Card is lost or stolen?
- When is my order processed and what are the shipping charges?
- What are the purchasing or shipping restrictions?
- What online payment options are available?
- Will I receive a confirmation of my order?
- How do I change or cancel my order?
- Should I save my Harley-Davidson Gift Card receipt?
- How can I contact Customer Service?
Where can I purchase the Harley-Davidson™ Gift Card?
At this time, the Harley-Davidson Gift Card is offered online through www.h-d.com/giftcard via a secure Internet Provider, at over 25,000 retail locations across the country, as well as some H-D dealer locations sell the national H-D Gift Card in addition to their own dealership gift card. Just ask your local dealer if they are selling the national Harley-Davidson Gift Card that can be used at participating dealers across the country or if they will be offering it soon.
To order online, you will need to log on from an internet provider (IP) address in the United States and use a credit card issued in the United States.
Online Harley-Davidson Gift Card orders can be loaded for any amount between $25-$500.
Where can I use the Harley-Davidson Gift Card?
The Harley-Davidson™ Gift Card can be used to purchase genuine Harley-Davidson products and services online and at authorized, participating Harley-Davidson® dealer locations across the U.S. (except in Puerto Rico and Guam), the Harley-Davidson Museum®, and H-D™ Factory Tours. See a list of participating dealers.
What can I purchase with the Harley-Davidson Gift Card?
Use your Harley-Davidson Gift Card to purchase Harley-Davidson™ products and services online and at authorized, participating Harley-Davidson® Dealer retail locations across the United States. Additionally, the card can be applied as payment toward bike rentals at a participating H-D™ location; however, it cannot be used to reserve a rental. See the Cardholder Agreement for a complete list of terms and conditions.
When does the Harley-Davidson Gift Card expire?
The funds loaded on the Harley-Davidson™ Gift Card will never expire and the amount loaded on the card can be used until the balance reaches zero. The plastic card itself does have a valid through date printed on it which will be at least 60 months following the date of purchase of the card. This is to allow Harley-Davidson the opportunity to reduce issues related to card plastic, un-useable magnetic strips and changing laws. You can get the valid through date for your card by calling the cardholder support number 1-800-803-7537 or visit www.getmybalance.com. In the event the card funds have not been completely used after the "valid through date," the card may be exchanged, at no cost and will be activated for the remaining amount at the time you make the exchange. For information on how to exchange your card, call 1-800-803-7537.
What are the service fees for the Harley-Davidson Gift Card?
The Harley-Davidson Gift Card has no inactivity fees.
How can I determine the available balance?
Go to our Check H-D Gift Card Balance page, and enter the card number and 6-digit security code shown on the back of your gift card. To check your balance over the phone, please call 1-800-755-0085. You'll need your gift card number located on the back of the gift card.
How can I add additional funds?
The Harley-Davidson™ Gift Card is not re-loadable. However, returns and credit amounts can be placed back on to the original gift card, if you still have the plastic card that was used to make the purchase online or at an authorized, participating H-D® dealer.
Why was my Harley-Davidson Gift Card declined?
A purchase with the Harley-Davidson™ Gift Card may be declined if the authorization amount exceeds the available balance. The available balance must be known and shared with the cashier to avoid a potential decline. If a transaction is declined, you can easily check the available balance (see Determining the Available Balance), tell the cashier how much is available on the Harley-Davidson Gift Card to use towards the purchase, and pay the remainder with another form of payment.
Can I use multiple forms of payment?
If the Harley-Davidson™ Gift Card available balance is not enough to cover the entire amount of the purchase, you can use another form of payment to complete the transaction. The cardholder should inform the cashier how much to deduct from the Harley-Davidson Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Harley-Davidson Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.
What is the policy for returns, exchanges or disputes?
Subject to their return policy, a Dealer may credit purchases back to the gift card used to make the original purchase. For this reason, it is very important that customers keep the gift card receipt and the gift card even if the balance has reached zero. Funds that are credited back on to the original gift card will be available 3-5 days after the return is processed. If you no longer have the gift card at the time of the return, then your return is subject to the individual dealers policy which may include a store credit, or exchange.
What if my Gift Card is lost or stolen?
Store your 16 digit Harley-Davidson™ Gift Card number and/or Harley-Davidson Gift Card purchase receipt in a safe location in case your Harley-Davidson Gift Card is lost or stolen. To help prevent unauthorized transactions on a lost/stolen card, immediately contact 1-800-803-7537 to report the card missing and to allow us to lock the card from further use. You may request a replacement card for any value remaining on the card at the time it is replaced, by calling cardholder support number, 1-800-803-7537. Replacement will only be made if you provide adequate proof of purchase, the Harley-Davidson Gift Card number, and your full identification. See Cardholder Agreement for more details.
When is my order processed and what are the shipping charges?
Orders are processed and shipped during the business week which is Monday through Friday.
Orders received Monday through Friday before 3PM CST will be processed the same business day.
Orders received after 3PM CST Monday through Thursday will be processed the next business day.
Orders received after 3PM CST on Friday or on Saturday and Sunday will be processed the next business day which is usually Monday.
Please keep in mind that these are "guidelines" as you are deciding which shipping method to choose. Both UPS and the United States Postal Service (standard mail) may experience delays in delivery due to inclement weather or excessive holiday volumes. UPS will not guarantee delivery timeline or issue refunds for weather delays.
United State Postal Service (USPS)
|Allow 5-10 business days|
|UPS Ground||Allow 3-7 business days after your order is processed*|
|UPS 2nd Day Air||Allow 2 business days after your order is processed*|
|UPS Next Day||1 business day after your order is processed*|
*Refer to the processing timeline above to estimate when your package should arrive and to help you select the shipping method that will best meet the delivery date you would like.
Online purchases will be subject to the shipping costs which are listed on the gift card order screens on www.h-d.com/giftcard.
What are the purchasing or shipping restrictions?
Online gift card orders can be loaded for any amount between $25-$500.
Harley-Davidson™ Gift Cards may not be shipped internationally. When ordering online, you will need to log on from an IP address in the United States and use a credit card issued in the United States. Additionally, your billing address must match the address your credit card statement is mailed to. Limits may be placed on the number of cards ordered in a 24 hour period.
When shipping to a military address or PO Boxes, United States Postal service is the only available shipping option. UPS is not authorized to ship packages to these locations.
What online payment options are available?
Online purchases may be made using any of the following cards: MasterCard, Visa, Discover, or American Express. Credit card transactions are processed via a secure payment gateway. All purchases made on this site will appear as "Harley-Davidson Gift Card" on your credit card statement. All credit cards must have a U.S. billing address and the billing address must match the billing address on the credit card selected for payment.
Will I receive a confirmation of my order?
Details of your purchase will be emailed to the email address provided at checkout. Please check your SPAM folder for the email order confirmation. While it is unlikely, if you do not receive this email, please call customer service for assistance to report this at 1-800-803-7537.
How do I change or cancel my order?
All orders are final upon confirmation via the website. All Harley-Davidson™ Gift Card sales are final and no refunds will be issued. Please review your order carefully before submitting.
Should I save my Harley-Davidson Gift Card receipt?
You may be required to present the original receipt of purchase for the Harley-Davidson™ Gift Card and the 16 digit card number, so the receipt should be kept in a safe place. The entire 16 digit card number is not printed on the card receipt, so record your gift card number on your receipt and retain this information in the event your card is lost or damaged and you need a replacement.
How can I contact Customer Service?
Customer Service: 1-800-803-7537
Customer Service email address: firstname.lastname@example.org
For Balance Inquiries: 1-800-755-0085
Report a Lost/Stolen Card: 1-800-803-7537