Where can I purchase the National Harley-Davidson™ Gift Card?

There are several convenient ways to purchase the National Harley-Davidson™ Gift Card:

  • Online through www.h-d.com/giftcard via a secure Internet Provider.
  • A variety of national and local pharmacies, grocery stores, and big box retailers also carry the National Harley-Davidson Gift Card.
  • At some U.S. H-D™ dealer locations. Just ask your local dealer if they are selling the National Harley-Davidson™ Gift Card that can be used at participating dealers across the country or if they will be offering it soon.

To order online, you will need to log on from an internet provider (IP) address in the United States and use a credit card issued in the United States.

Online Harley-Davidson™ Gift Card orders can be loaded for any amount between $25 - $500. A maximum load value of $100 applies to any order shipped via United States Postal Service (USPS) since no tracking is available for this shipping option.

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Where can I use the Harley-Davidson Gift Card?

The Harley-Davidson™ Gift Card is accepted at authorized, participating Harley-Davidson® Dealer retail locations throughout the United States (except in Puerto Rico and Guam) as well as the Harley-Davidson Museum® and H-D™ Factory Tour Locations and recently on
h-d.com. See a list of participating dealers.

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What can I purchase with the Harley-Davidson Gift Card?

You can use your Harley-Davidson Gift Card to purchase Harley-Davidson™ products and services at authorized, participating Harley-Davidson® Dealer retail locations across the U.S. The card can also be used as payment toward bike rentals at a participating H-D™ location; however, it cannot be used to reserve a rental. See the Cardholder Agreement for a complete list of terms and conditions.

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When does the Harley-Davidson Gift Card expire?

The funds loaded on the National Harley-Davidson™ Gift Card will never expire and the amount loaded on the card can be used until the balance reaches zero. The plastic card itself does have a valid through date printed on it which will be at least 60 months following the date of purchase of the card. This is to allow Harley-Davidson the opportunity to reduce issues related to card plastic, un-useable magnetic strips and changing laws. You can get the valid through date for your card by calling the cardholder support number, 1-800-803-7537 or visit, www.getmybalance.com. In the event the card funds have not been completely used after the "valid through date," the card may be exchanged, at no cost and will be activated for the remaining amount at the time you make the exchange. For information on how to exchange your card, call 1-800-803-7537.

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What are the service fees for the National Harley-Davidson™ Gift Card?

The National Harley-Davidson™ Gift Card has no inactivity fees.

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How can I determine the available balance?

You may check the balance of funds on your Harley-Davidson™ Gift Card by logging on to www.getmybalance.com or by calling 1-800-755-0085.

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How can I add additional funds?

The Harley-Davidson ™ Gift Card is not re-loadable. However, returns and credit amounts can be placed back on to the card with which the original purchase was made by an authorized, participating H-D™ Dealer.

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Why was my Harley-Davidson Gift Card declined?

A purchase with the Harley-Davidson™ Gift Card may be declined if the authorization amount exceeds the available balance. If a transaction is declined, you can easily check the available balance at www.getmybalance.com or call 1-800-755-0085, then tell the cashier how much is available on the Harley-Davidson™ Gift Card to use towards the purchase, and pay the remainder with another form of payment.

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Can I use multiple forms of payment?

If the Harley-Davidson™ Gift Card available balance is not enough to cover the entire amount of the purchase, you can use another form of payment to complete the transaction. The cardholder should inform the cashier how much to deduct from the Harley-Davidson™ Gift Card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between Harley-Davidson™ Gift Cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.

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What is the policy for returns, exchanges or disputes?

Subject to their return policy, a Dealer may credit purchases back to the gift card used to make the original purchase. For this reason, it is very important that customers keep the gift card receipt and the gift card even if the balance has reached zero. Funds that are credited back on to the original gift card will be available 3-5 days after the return is processed. If you no longer have the gift card at the time of the return, then your return is subject to the individual dealers policy which may include a store credit, or exchange.

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What if my Gift Card is lost or stolen?

Store your 16 digit Harley-Davidson™ Gift Card number and/or Harley-Davidson™ Gift Card purchase receipt in a safe location in case your Harley-Davidson™ Gift Card is lost or stolen. To help prevent unauthorized transactions on a lost/stolen card, immediately contact 1-800-803-7537 to report the card missing and to allow us to lock the card from further use. You may request a replacement card for any value remaining on the card at the time it is replaced, by calling cardholder support number, 1-800-803-7537. Replacement will only be made if you provide adequate proof of purchase, the Harley-Davidson™ Gift Card number, and your full identification. See Cardholder Agreement for more details.

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When is my order processed and what are the shipping charges?

Processing Timeline:
Orders are processed and shipped during the business week which is Monday through Friday.
Orders received Monday through Friday before 2 PM ET will be processed the same business day.
Orders received after 2PM ET Monday-Thursday will be processed the next business day.
Orders received after 2pm ET on Friday or on Saturday and Sunday will be processed the next business day which is usually Monday.

Shipping Guidelines:
Please keep in mind that these are "guidelines" as you are deciding which shipping method to choose. Both UPS and the United States Postal Service may experience delays in delivery due to inclement weather or excessive holiday volumes. UPS will not guarantee delivery timeline or issue refunds for weather delays.

Standard Shipping
United State Postal Service (USPS)
UPS Ground UPS 2nd Day Air UPS Next Day
Allow 5-10 business daysAllow 3-7 business days after your order is processed*Allow 2 business days after your order is processed*1 business day after your order is processed*

*Refer to the processing timeline above to estimate when your package should arrive and to help you select the shipping method that will best meet the delivery date you would like.

Shipping Charges
Online purchases will be subject to the shipping costs which are listed on the gift card order screens on www.h-d.com/giftcard.

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What are the purchasing or shipping restrictions?

Harley-Davidson™ Gift Cards may not be shipped internationally. When ordering online, you will need to log on from an IP address in the United States and use a credit card issued in the United States. Additionally, your billing address must match the address your credit card statement is mailed to. Limits may be placed on the number of cards ordered in a 24 hour period.

Online gift card orders can be loaded for any amount between $25 - $500. You may order up to 4 cards in a single shopping session for a combined total order value up to $500.

A maximum load value of $100 applies to any order shipped via United States Postal Service (USPS) since no tracking is available for this shipping option.

UPS Ground, UPS 2nd Day Air and UPS Next Day can not ship to Military addresses or PO Boxes, so you must ship via United States Postal service and only Gift Cards valued at $100 or less can be shipped via United States Postal Service to these addresses.

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What online payment options are available?

Online purchases may be made using any of the following cards: MasterCard, Visa, Discover, or American Express. Credit card transactions are processed via a secure payment gateway. All purchases made on this site will appear as "Harley-Davidson™ Gift Card" on your credit card statement. All credit cards must have a U.S. billing address and the billing address must match the billing address on the credit card selected for payment.

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Will I receive a confirmation of my order?

Details of your purchase will be emailed to the email address provided at checkout. A second email will be sent when your order has been shipped. Please check your SPAM folder for the emails if you do not see your shipping confirmation. While it is unlikely, if you do not receive this email, please call customer service for assistance to report this at 1-800-803-7537.

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How do I change or cancel my order?

All orders are final upon confirmation via the website. All Harley-Davidson™ Gift Card sales are final and no refunds will be issued. Please review your order carefully before submitting.

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What are the available delivery confirmation options?

Delivery confirmation is available for orders shipped via UPS only, not for orders shipped via standard mail through the United States Postal Service(USPS). Standard shipping from the United States Postal Service (USPS) can not track packages or confirm delivery, so shipping is at your own risk. If you ship via UPS (this includes ground, 2 day or 1 day), you will have the option to require that UPS obtain a signature from someone in the household before the package can be left (cost of this option is $3.00). Confirmation of delivery serves as proof of receipt. Actual delivery time will vary based on when the order was shipped and the shipping method used. If your order has not arrived in the expected time frame, please contact customer support at1-800-803-7537 or email hdgiftcard@storefinancial.com. Be sure to include your Order number.

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Should I save my Harley-Davidson Gift Card receipt?

You may be required to present the original receipt of purchase for the Harley-Davidson™ Gift Card and the 16 digit card number, so the receipt should be kept in a safe place. The entire 16 digit card number is not printed on the card receipt, so it should also be recorded and kept in a safe place.

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How can I contact Customer Service?

Customer Service: 1-800-803-7537
Customer Service email address: hdgiftcard@storefinancial.com
For Balance Inquiries: 1-800-755-0085
Report a Lost/Stolen Card: 1-800-803-7537

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