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Where can I find more information about the Harley-Davidson Museum, Motor and Cafe Racer?
Visit the Museum section for details on visiting the Museum, buying tickets, becoming a Museum Member, planning an event, eating at Motor and Cafe Racer and more.
How do I find an Authorized Harley-Davidson dealership?
Use the Dealer Locator to find an Authorized Harley-Davidson dealership near you.
How do I become an Authorized Harley-Davidson dealer?
Visit the Become a Dealer section for information on becoming an Authorized Harley-Davidson dealer.
Where can I find Harley-Davidson factory tour information?
Visit the Factory Tours section to find out information on the Harley-Davidson facilities that offer public tours.
Where can I find information on career opportunities at Harley-Davidson Motor Company?
Visit our Career Opportunity page to find out career and internship opportunities.
How do I contact Harley-Davidson Customer Service?
Visit the Contact Us section for details on how to contact Harley-Davidson Customer Service.
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Who can I contact to propose my idea to Harley-Davidson?
Visit the Contact Us section for details on how to submit your idea to Harley-Davidson Motor Company.
Who can I contact if I have a question or concern about my Harley-Davidson Golf Cart?
Please contact Columbia ParCar Corp directly at 800-222-4653 or visit their website at www.parcar.com.
Can I purchase Genuine Harley-Davidson Parts or Accessories directly from Harley-Davidson Motor Company?
No, Harley-Davidson products are distributed exclusively through authorized dealerships. Please visit an authorized Harley-Davidson dealer to purchase Genuine Harley-Davidson Parts or Accessories.
Who can I contact if I have an issue or concern with my Harley-Davidson boots?
If the product is still covered by warranty, please call your purchasing dealer for assistance. All H-D boots are manufactured by Wolverine Boots. If the boots are beyond the warranty period, please contact Wolverine boots directly at 800-789-8586, Monday - Thursday 8:00am - 6:00pm EST, or Friday 8:00am - 5:00 pm EST for assistance.
Where can I find information about the Harley-Davidson gift card?
Visit the Harley-Davidson gift card page for details about the gift card.
How do I request a catalog from Harley-Davidson?
For a free Genuine Harley-Davidson Motor Parts and Accessories catalog stop by your local dealer, have it mailed to you, download it now or call 1-800-LUV2RIDE.
How do I remove my name from a mailing list?
Please contact Harley-Davidson Customer Care. The Harley-Davidson Customer Care contact information can be found on the Contact Us page.
How do I become a licensee or bear the registered trademark of Harley-Davidson Motor Company?
Visit the Contact Us section for details on how to submit your licensee application to Harley-Davidson Motor Company.
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Can I purchase a motorcycle directly from Harley-Davidson Motor Company?
No, Harley-Davidson products are distributed exclusively through authorized dealerships. Please visit an authorized Harley-Davidson dealer to purchase a Harley-Davidson Motorcycle.
Can I pick up my motorcycle right at the factory?
No. Your new Harley-Davidson motorcycle will be delivered to the dealership that you purchased it from. They will schedule a time for you to pick up your motorcycle.
I lost the envelope to my Owner experience survey, who do I send it to?
Harley-Davidson CSI Program,
c/o Apperson Digital Technology Services
13910 Cerritos Corporate Drive
Cerritos, CA 90703-9930 USAI have questions about purchasing a vehicle through the Military Sales program
Please contact Military Sales directly at 1-800-370-2966
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How do I shop online with an eCommerce dealer?
To shop online you must first select a dealer from the navigation bar within the Parts or Apparel sections. This dealer will be saved as your preferred online shopping dealer. To change your preferred dealer, login to your Online Profile (located in the navigation bar at the top of the page), select Edit and choose the My Shopping section. Select the CHANGE DEALER button within the My Shopping section. Once you've found your new dealer, click on the SELECT AS MY DEALER button. Dealers participating in our online shopping program have been certified to sell products online. They process your orders, answer customer service questions, and make sure the shopping experience is everything you'd expect from Harley-Davidson. Sorry, we cannot take orders from or ship to locations outside the 48 contiguous United States.
What are my shipping options for online orders?
Our dealers use UPS Ground service to ship your orders anywhere in the 48 contiguous United States. Most orders will arrive within seven to ten days or sooner from the date the order is placed. We are not able to ship to P.O., APO, or FPO boxes at this time. Please contact your local Harley-Davidson dealer for more information.
Can I pick up my order at the dealership?
You may choose this option when placing your order. If you need to change your shipping selection, contact the dealer that you ordered from. You will receive an e-mail from your dealer when your order is ready for pick-up. If you are registered on harley-davidson.com, you can check the status of your order online by logging in to your Online Profile and selecting the Shopping section. Or, contact your dealer for assistance.
What payment options are available online?
The Harley-Davidson® Visa® card is preferred on harley-davidson.com, though all Visa and MasterCard credit cards are accepted. Harley-Davidson™ Gift Card can now be redeemed online. You may use a maximum of 3 gift cards per order. To enter more than one gift card, enter the first gift card number and the 3-digit PIN and click the "Add Card" button.
If your Harley-Davidson™ gift card does not have the verification code or isn't recognized as a method of payment, the card cannot be used online. You will need to use another form of payment to process your order or, you may request a replacement gift card that can be used online. To request that your balance be transferred to an online enabled H-D™ gift card, please call Customer Service at 1-800-803-7537. You should receive the replacement gift card within 3-7 business days after your request is processed.How do I checking the balance on a gift card?
You can check the balance on a gift card on the Checkout page. Enter your 16-digit gift card number and the 3-digit PIN on the back of your card and click "Check Balance". Then, we immediately provide you with the balance on the gift card.
How do I redeem a gift card online?
During Checkout, enter gift card number and 3-digit PIN On the Checkout page, enter your gift card number and PIN in the appropriate boxes. The gift card PIN is located on the back of the card. Complete the payment information and click the "Add Card" button.
Can I return an item purchased with a gift card?
Please keep your gift card until you receive and are satisfied with your order. If you return items that were paid for using a gift card, the amount charged to the gift card will go back on the original gift card.
How do I return or exchange merchandise purchased on harley-davidson.com?
Place all returned or exchanged items in the original packaging with product tags intact; include any instructions, hardware and accessories. Include the completed Return/Exchange Request Form* and a copy of the original invoice in the package. Carefully pack all of the product's contents; mail or deliver your return to the participating dealer with whom it was purchased within 30 days of the shipment date for a full refund of the online price or an exchange. The Motor Company is not set up for exchanging or returning items. Your order was not placed directly with the Motor Company. *Your eCommerce dealer will include a Request Form in your order.
How do I change my order or get help with my online shopping order?
If you need to change your order, cancel your order, or need help with your online shopping order, contact the dealership that you attempted to place the order with and they will be able to assist. Your order was not placed directly with the Motor Company. Participating Harley-Davidson dealers will answer all of your questions regarding shopping online at harley-davidson.com. The dealership contact information is located at the bottom of your order confirmation.
How can I see my order invoice or the status of my order?
If you created an online profile at harley-davidson.com and you were logged in when completing your online order, you can view the status of your order online. Simply login and go to the Shopping section of your Online Profile. If you need more information about your order, always feel free to call or e-mail your dealer for assistance. The dealership contact information is located at the bottom of your order confirmation.
How do I create and save a wish list?
If you create an Online Profile, the Wish List allows you to compile a list of items that you'd like to buy now or in the future. To view a List you've already created, login and update your list. Once you've finished compiling a List, you can save it, share it online, email it or print it out and ride over to your local dealer to fulfill your Wishes in person.
How do I share a wish list?
When you create a Wish List, you'll see options to e-mail it and share it online. To share your Wish List online, you need to make it searchable by others by selecting "Your Wish List Can be viewed by others." Or, to keep your Wish List private, choose "Your Wish List Is private." If you choose to share your Wish List online, you can narrow the search results by entering a City, State and a description of yourself by editing your Personal Information. If you choose to share your Wish List via email, select the email list button. Enter the names and email addresses of up to five people; select add more to increase the amount of recipients. You may include a short message, or simply send your Wish List by selecting send it.
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Where can I have my Harley-Davidson Motorcycle serviced?
Any authorized Harley-Davidson dealer can provide service and warranty work for your motorcycle. Use the Dealer Locator to find a dealership near you.
Where can I find the recommended maintenance schedule for my bike?
The maintenance schedule for your bike can be found in the Maintenance section of your owner's manual. The service intervals in the maintenance schedule are based on average riding conditions. Additionally, maintenance schedules for many model years are available within the Owner's section of harley-davidson.com.
Who can I contact if I am having an issue with my Harley-Davidson motorcycle?
Contact your local authorized Harley-Davidson dealer to schedule an appointment to have your motorcycle looked at. Use the Dealer Locator to find a dealership near you.
How can I get an owner's manual or service manual for my Harley-Davidson motorcycle
For your convenience, owner's manuals for many model years are available within the Owner's section of this web site. A complete owner's manual can purchased by contacting your local authorized Harley-Davidson dealer or by visiting the online catalog.
How do I obtain warranty coverage on my Harley-Davidson motorcycle?
Contact any authorized Harley-Davidson Dealer. They can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you.
Is my factory warranty valid at any authorized Harley-Davidson Dealership?
Yes. Any authorized Harley-Davidson Dealer can provide service and warranty work to your motorcycle. Use the Dealer Locator to find a dealership near you.
How do I obtain warranty coverage on my Genuine Harley-Davidson Parts?
Any authorized Harley-Davidson Dealer can provide service and warranty work in relation to your Genuine Harley-Davidson Parts and Accessories.
Who can I contact with questions concerning coverage under my "Extended Service" contract plan?
Please contact the administrators of the contract-CNA National Warranty at 800-527-7665
How do I get a replacement key for my motorcycle?
Please see any authorized Harley-Davidson dealer. You should be prepared to provide proof of ownership and the VIN (vehicle identification number). If you have any other keys for your vehicle please bring them with you.
How do I find if there are any “Open recalls” on my vehicle?
View Recall Information within the Owners section of this web site to view open recalls for your vehicle. Additionally, any authorized Harley-Davidson dealer can provide this information when you provide your Vehicle Identification Number (VIN).
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How do I get a quote for financing a motorcycle?
The Motorcycles section includes links from each model to estimate your payments, plan your budget, and get a credit application to share with your dealer.
How do I make my motorcycle loan payment through Harley-Davidson Financial Services?
Visit the Harley-Davidson Financial Services page to access the login page for your loan account.
Where can I find more information about motorcycle insurance?
Visit the Financial Services page for more information about cycle insurance.
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How do I learn more about motorcycle courses for new riders, skilled riders and group riding?
Visit the Learn to Ride section for details on the Rider's Edge New Rider, Skilled Rider and Group Riding courses offered by participating Harley-Davidson dealers.
Can I rent a Harley-Davidson motorcycle?
Yes, you can rent a motorcycle at participating Authorized Harley-Davidson Rental dealerships. Visit the Rent a Bike page for more information and to find a participating dealer near you.
Can I test ride a Harley-Davidson motorcycle?
Yes, you can test ride a motorcycle at participating Authorized Harley-Davidson dealers. Visit our Test Ride page for more information and to request a test ride from a participating dealer near you.
Where can I find information on the Ride Planner tool?
Visit the Ride Planner help page for answers to all your Ride Planner questions.
How do I contact Harley Owners Group (H.O.G.®)?
Visit the Contact Us section for details on how to contact H.O.G.
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How do I change my profile password?
After logging into your Online Profile, choose the About Me section. You will see an option to change your password.
How do I update the email address for my profile?
After logging into your Online Profile, choose the About Me section. You will see an option to change your email address.
How do I subscribe to Harley-Davidson email?
After logging into your Online Profile, choose the About Me section. You will see an option to change your email preferences.
How do I unsubscribe to Harley-Davidson email?
After logging into your Online Profile, choose the About Me section. You will see an option to change your email preferences.
I forgot my profile password - how do I reset it?
Navigate to the Online Profile login page. You will see a "Forgot your password?" option which will allow you to reset your password.
How do I submit an idea or suggestion to Harley-Davidson?
Visit the Contact Us section for details on how to submit your idea to Harley-Davidson Motor Company.
Can Harley-Davidson help me import my Harley-Davidson or Buell motorcycle from one country to another?
Harley-Davidson Motor Company can provide customers with documentation that may be used to aid in importing their Harley-Davidson/Buell motorcycles from one country to another. To request supporting documents from Harley-Davidson Motor Company you must provide the title or registration for the motorcycle to demonstrate that the requestor owns the motorcycle and the motorcycle title is clear of any Junked, Un-Rebuildable, Not-Fit-For-Use-On-A -Roadway, or other salvage branding.
If you can provide a title or registration in your name and need documentation regarding your Harley-Davidson or Buell motorcycle(s) for import or export purposes, please download the appropriate form; complete the information and fax to the number listed on the form.*
*Other restrictions may apply. Documents issued by Harley-Davidson Motor Company do not guarantee the success of importing/exporting your motorcycle.