THANK YOU FOR YOUR FEEDBACK

Thank you for using the online request system to schedule your recent test ride.

We hope the request process and the test ride were positive experiences for you. In order to continuously improve our processes, please take a few minutes to complete a short survey about your recent experiences.

This survey should take less than 5 minutes to complete.

  1. How satisfied were you with the online request system at www.h-d.com/testride?*

    Extremely Satisfied Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
    Very Dissatisfied
  2. How likely are you to recommend using the online request system to a friend or family member who is interested in test riding a Harley-Davidson motorcycle?*

    Extremely Likely Very Likely Somewhat Likely Somewhat Unlikely Very Unlikely
  3. How likely are you to use the online request system again when you want to schedule another test ride of a Harley-Davidson motorcycle?*

    Extremely Likely Very Likely Somewhat Likely Somewhat Unlikely Very Unlikely
  4. Did you test ride a Harley-Davidson motorcycle?*

    Yes No
    1. Did you take your test ride on the date you requested using the online request system?*

      Yes, I took my test ride on the date I requested. No, I took a test ride but not on the date I requested.
      1. Why didn't you take your test ride on the date you requested?

    2. Were you able to test ride the motorcycle you requested using the online request system?*

      Yes No
    3. How satisfied were you with your test ride experience?*

      Extremely Satisfied Very Satisfied Somewhat Satisfied Somewhat Dissatisfied
      Very Dissatisfied
    4. Please tell us more about your dealership experience?

    1. Why didn't you take a test ride?*

      I rescheduled my test ride date. The dealer rescheduled my test ride date. The dealer never followed up with me. Other
      1. Explain Other?

  5. Do you have any suggestions you would like to make for how we could improve either the online registration system or the test ride process?

  6. Are you...

    Male Female
  7. What is your age?

    Under 18 18-24 25-34 35-44 45-54 55-64 65+
  8. Which of the following best describes your ethnic background?

    American Indian/Alaskan Native Hispanic/Latino White/Caucasian
    Asian Native Hawaiian/Pacific Islander Black/African American
    Other