The Harley-Davidson Genuine Motor Parts & Accessories Catalog
“This program stands to significantly improve how we deliver products across the world,” said Paul Barker, Harley-Davidson EMEA Operations Director. “This system allows us to segment our inventory and investment by whatever service level we think will maximize customer expectations.”
Such a bold move allowed us to reach the highest service level in company history in the EMEA region, at the same time achieving the lowest inventory in seven years. The business operated at a consistent 98-100 percent fill rate for critical parts and 95 percent for all remaining parts—all accomplished in a growing business and competitive global marketplace.